Lana Houston
Sheridan,WY
Summary
Dynamic healthcare professional with extensive experience at Ansible Government Solution LLC, excelling in healthcare administration and electronic health records management. Proven ability to enhance operational efficiency and patient engagement through effective communication and interdisciplinary collaboration. Skilled in utilizing VHA databases to support patient care and streamline clinic workflows.
Overview
11
11
years of professional experience
Work History
Medical Support Assistant Contractor
Ansible Government Solution LLC
Sheridan, WY
11.2025 - Current
- Practiced receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintained appointment schedules for one or more outpatient clinics.
- Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shifting patients to other healthcare providers as conflict with staffing and/or coverage occurs.
- Utilized various reports from the MSA Supervisor, i.e. Clinic Utilization Statistical Summary, to ensure clinic setup is closely monitored to effectively support the needs of the clinic.
- Utilized various VHA databases (eg PCMM, Clinical Reminder Reports, VSSC, Proclarity, Wait times, patient satisfaction, etc.) to extract categorize, and collate specific patient/provider metrics required to manage the chronic and preventive health care needs of the panel.
- Participated in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility.
- Verified and updating demographics and insurance information when patients check in for appointments; coordinates administrative functions relating to emergency and non-emergency transfers to other clinical/medical facilities or private hospitals and determines appointment type based on the patient's eligibility status.
- Ensured that the necessary health/administrative information was integrated into the Computerized Patient Record System by sending documents to scan.
- Scheduled appointments and utilized the electronic waiting list accurately in a timely manner.
- Supported patient safety standards while using the correct Veterans Affairs identification of all patients using the approved protocols of patient identifiers, while validating and updating patient demographic information during check-in.
- Scheduled, canceled, rescheduled patient appointments and/or consults, entered no-show information and monitored appointment requests for multiple electronic sources.
- Participated in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments and areas of responsibility.
- Independently set priorities and organized work to meet deadlines, ensuring compliance with established processes, policies, and regulations was met Communicated tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.
Behavioral Health Care Manager
One Health
Sheridan, WY
01.2024 - 06.2025
- Streamlined administrative workflows to enhance scheduling efficiency, documentation accuracy, and patient engagement. Facilitated discharge planning for smooth transitions to ongoing care and support services.
- Coordinated services with psychiatrists, psychologists, social workers, and community organizations to address clients’ mental, medical, and physical needs. Delivered crisis intervention for individuals in acute distress, ensuring safety and effective follow-up.
- Maintained accurate records on all clients, including progress notes and client information forms.
Administrative Assistant
Inspire Psychological Center
Sheridan, WY
01.2016 - 12.2022
- Managed administrative operations, billing, and insurance verification, ensuring accurate processing and compliance with regulations. Maintained detailed client documentation and applied safety and crisis assessment procedures while safeguarding confidentiality.
- Assisted in developing policies and procedures, contributing to streamlined operations and improved compliance outcomes.
- Coordinated biweekly educational training and supervised high school interns, creating lesson plans and facilitating effective learning experiences that enhanced student engagement.
Education
Bachelor's degree - Bachelors of Science in Psychology
University of Wyoming
Laramie, WY05-2023
Associate's degree - Associate of Science in Psychology
Northern Wyoming Community College
Sheridan, WY05-2020
Skills
- Health records management
- Medical terminology
- Patient data management
- Clinical software
- Records management
- Documentation accuracy
- Medical support assistant
- Healthcare operations
- Multitasking and prioritization
- Effective communication
- Effective communication
- Interdisciplinary collaboration
- Team collaboration
- Work prioritization
- Patient portal navigation
Languages
English, Advanced, Advanced, Advanced
Job Related Training
- My HealtheVet Authenticator Role Training Certificate, 2026
- VHA VHA National Standardized Scheduler Onboarding Soft Skills, 2026
- Introduction to the Provider Profile Management System (PPMS), 2026
- VistA Scanning Training Certification, 2026
- Integrated Scheduling Solution (ISS) Scheduler Training, 2026
- Employee Association Membership, 2026
- National Alliance on Mental Illnesses and Suicide Prevention Member, 2024
- First Aid/CPR Certification, 2025
- Mental Health First Aid Certification, 2024
- First Aid/CPR Certification, 2025
- National Honor Society Member and Dean’s honor student, 2020
Timeline
Medical Support Assistant Contractor
Ansible Government Solution LLC
11.2025 - Current
Behavioral Health Care Manager
One Health
01.2024 - 06.2025
Administrative Assistant
Inspire Psychological Center
01.2016 - 12.2022
Bachelor's degree - Bachelors of Science in Psychology
University of Wyoming
Associate's degree - Associate of Science in Psychology
Northern Wyoming Community College