Lana Kasinger
Muncie,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Investigator
Delaware County
Muncie, IN
06.2021 - Current
- Reviewed police reports, medical records, and other documents for case review.
- Maintained organized records of incoming case files
- Utilized investigative data to assess appropriate charges and submit for prosecutor evaluation.
- Collaborated with local law enforcement agencies on criminal investigations.
- Documented progress and completion of assigned cases through a detailed case log.
- Scheduled trial appointments and efficiently coordinated witness testimony
- Coordinated with law enforcement agencies to ensure effective response during domestic violence calls
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas, and opportunities for staff development and improvement.
Associate
Joann Fabrics
Muncie, IN
11.2014 - 02.2025
- Helped customers locate items within the store using the inventory system.
- Measured and trimmed fabric to customers' specifications
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Processed payments using point-of-sale systems.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Built relationships with customers by providing friendly customer service.
Receptionist
Delaware County
Muncie, IN
06.2010 - 04.2021
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Managed the processing of traffic tickets while screening for eligibility in the deferral program.
Education
High School Diploma -
SAT Christian Academy
Muncie, IN05-2002
Some College (No Degree) - Nursing
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Records handling
- Deadline and results-oriented
- Research abilities
- Risk Assessment
- Records Management
- Legal knowledge
- Witness interviews
- Case Documentation
- Attention to Detail
- Class Scheduling
- Training Method Development
- Individualized Instruction
Timeline
Investigator
Delaware County
06.2021 - Current
Associate
Joann Fabrics
11.2014 - 02.2025
Receptionist
Delaware County
06.2010 - 04.2021
High School Diploma -
SAT Christian Academy
Some College (No Degree) - Nursing
Ivy Tech Community College of Indiana
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