Lana Maluda
Rome,GA
Summary
Motivated Pre-Physician Assistant student with a strong foundation in customer service, leadership, and administrative tasks. Demonstrated ability to manage multiple responsibilities in fast-paced environments, ensuring accuracy and efficiency. Eager to apply interpersonal and organizational skills to support patient access services in a healthcare setting. Personable and reliable with a positive attitude and strong communication skills. Understanding of customer service principles and adept at handling transactions efficiently. Focused on providing excellent service and enhancing customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Store Associate
Rome Emperors
03.2025 - 12.2025
- Managed point-of-sale transactions, ensuring accurate cash handling and customer satisfaction.
- Maintained inventory and organized merchandise displays to enhance customer experience.
- Provided information and assistance to customers, addressing inquiries promptly.
- (QwikResume)
Head Coach
Tsunami Volleyball Club
11.2023 - 12.2025
- Led teams of various age groups, developing training programs and mentoring athletes.
- Cultivated leadership and teamwork skills among players, fostering personal growth.
- Coordinated schedules and communicated effectively with parents and club management.
Server
Island Fin Poke Company
08.2022 - 01.2023
- Assembled and served customized meals, accommodating customer preferences.
- Managed cash register operations, including processing payments and issuing receipts.
- Maintained a welcoming environment, addressing customer needs promptly.
Server/Cashier
Nature's Table
06.2022 - 01.2023
- Prepared and served food items, maintaining cleanliness and adherence to health standards.
- Handled customer orders and transactions efficiently, ensuring a positive dining experience.
- Collaborated with team members to manage high-volume service periods.
Education
Pre-Physician Assistant Studies
Shorter University
Rome, GAHigh School Diploma - undefined
Lake Brantley High School
Altamonte Springs, FLSkills
- Customer Service: Proven ability to interact effectively with diverse individuals, ensuring satisfaction and resolving issues
- Communication: Strong verbal and written communication skills, facilitating clear information exchange
- Organization: Efficient in managing tasks, schedules, and documentation with attention to detail
- Technical Proficiency: Experience with point-of-sale systems and basic computer applications
- Team Leadership: Demonstrated leadership in coaching roles, promoting collaboration and motivation
- Adaptability: Quick to learn new processes and adapt to changing environments
- Customer assistance
- Organization
- Team collaboration
- Inventory control
- Problem-solving acumen
- Attention to detail focus
Certification
- CPR and First Aid Certified
- CNA - Certified Nursing Assistant
Timeline
Team Store Associate
Rome Emperors
03.2025 - 12.2025
Head Coach
Tsunami Volleyball Club
11.2023 - 12.2025
Server
Island Fin Poke Company
08.2022 - 01.2023
Server/Cashier
Nature's Table
06.2022 - 01.2023
High School Diploma - undefined
Lake Brantley High School
Pre-Physician Assistant Studies
Shorter University
Additional Information
- Authorized to work in the U.S.
- Available for flexible scheduling, including weekends and evenings.
- Committed to pursuing a career in healthcare, with a focus on patient access and administrative support.