Lana Nava

Michaels Arts and Crafts

Colma, CA

11.2023 - Current

Processed cash, credit, and check payments accurately and efficiently.
Performed other duties as assigned by management.
Provided excellent customer service by listening to customer needs and addressing them appropriately.
Handled returns of merchandise in an efficient manner while maintaining customer satisfaction.
Helped with purchases and signed customers up for rewards program.
Discounted purchases by scanning and redeeming coupons.
Trained new team members in cash register operation, stock procedures, and customer services.
Stocked shelves when needed and kept the sales floor neat and organized.
Managed multiple tasks simultaneously while providing excellent customer service.
Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
Conducted comprehensive interviews with potential clients to determine eligibility for services.
Maintained accurate records of client intakes in electronic database system.
Adhered to confidentiality guidelines when handling sensitive information about clients.
Collaborated with multidisciplinary team members to ensure quality care is provided to all clients.
Participated in weekly case conferences with clinical staff regarding treatment planning and goal setting.
Coordinated transportation arrangements for clients as needed.
Utilized case management systems to track client cases from intake through to completion.