Dynamic professional with a proven track record in customer service. Skilled in guest engagement, problem-solving, and multitasking. Committed to enhancing guest experiences and driving satisfaction.
Work History
Waitress
3 Months
Tim Neal | 06.2025 - 09.2025
Provided exceptional customer service, ensuring satisfaction and repeat business.
Assisted in menu knowledge, effectively communicating daily specials to patrons.
Maintained cleanliness and organization of dining area, enhancing guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Processed transactions accurately using point-of-sale systems for efficient billing.
Used cash registers and credit card machines to cash out customers.
Guest Service Representative
13 Years
Shoalwater Bay Casino | 12.2010 - 12.2023
Provided exceptional customer service to enhance guest satisfaction and loyalty.
Resolved guest inquiries and complaints efficiently, ensuring positive experiences.
Collaborated with team members to streamline front desk operations and improve service delivery.
Managed cash transactions accurately while maintaining compliance with casino policies.
Trained new staff on customer service protocols and operational procedures to ensure consistency.
Coordinated special events and promotions, enhancing overall guest engagement and participation.