Summary
Overview
Work History
Education
Skills
Timeline
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Dana Erzhanova

Summary

Motivated and detail-oriented professional with experience in marketing, casino auditing, and hospitality. Proven ability to manage high-volume environments, conduct financial audits, and provide exceptional customer service.

Overview

7
7
years of professional experience

Work History

Marketing Specialist

Alpha Clean
01.2025 - Current
  • Developed and implemented marketing strategies to increase brand awareness.
  • Created content for social media, email campaigns, and promotional materials.
  • Analyzed market trends and customer insights to adjust campaigns and maximize ROI.
  • Collaborated with cross-functional teams to ensure messaging consistency.
  • Tracked digital campaign performance and generated reports.

Casino Auditor

Resorts World Las Vegas
01.2024 - 11.2024
  • Conducted daily revenue audits ensuring compliance with internal controls and regulations.
  • Verified drop and count data from gaming operations.
  • Reconciled system reports with manual documentation and resolved discrepancies.
  • Prepared audit reports and maintained compliance documentation.
  • Collaborated with departments to improve reporting efficiency.

Model Cocktail Server

Blue Martini
10.2022 - 12.2023
  • Recommended drinks and specials to customers based on preferences.
  • Delivered high-level service in a fast-paced environment.
  • Trained new hires and maintained adherence to Forbes service standards.
  • Built strong relationships with customers and encouraged repeat business.

Model Cocktail Server

Casa Playa, Wynn and Encore
10.2021 - 10.2022
  • Delivered bottle service and upsold premium items during events.
  • Maintained professional conduct in a high-end setting.

Server/Bartender

Black Canyon
06.2018 - 10.2021
  • Served food and drinks efficiently in a busy dining environment.
  • Processed payments and managed POS transactions.

Education

Bachelor of Science - Medical Microbiology and Bacteriology

Indiana University Purdue University
Fort Wayne, IN

Indiana University Purdue University
Indianapolis, IN

Skills

  • Customer Service Excellence
  • Digital Marketing and Content Creation
  • Financial Reconciliation and Auditing
  • POS and Accounting Software
  • Microsoft Excel and Outlook (Advanced)
  • High-Volume Hospitality Experience
  • Team Leadership and Training

Timeline

Marketing Specialist

Alpha Clean
01.2025 - Current

Casino Auditor

Resorts World Las Vegas
01.2024 - 11.2024

Model Cocktail Server

Blue Martini
10.2022 - 12.2023

Model Cocktail Server

Casa Playa, Wynn and Encore
10.2021 - 10.2022

Server/Bartender

Black Canyon
06.2018 - 10.2021

Bachelor of Science - Medical Microbiology and Bacteriology

Indiana University Purdue University

Indiana University Purdue University

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Dana Erzhanova