Lanae Steele
Green Bay ,WI
Summary
Dynamic customer service professional with a proven track record at Innovative Counseling, excelling in conflict resolution and client relations. Skilled in data entry and CRM software, I effectively resolved inquiries, enhancing client satisfaction and loyalty. Committed to fostering positive experiences and streamlining operations through critical thinking and collaboration.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Innovative Counseling- Green Bay
10.2024 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted clients in navigating counseling services, ensuring understanding of available resources.
- Maintained accurate records of client interactions using CRM software to enhance service delivery.
- Collaborated with team members to improve customer service processes and streamline operations.
- Managed sensitive client information with confidentiality, adhering to privacy regulations and policies.
- Resolved client concerns effectively, utilizing problem-solving skills to foster trust and loyalty.
Sales Associate
Circle K Gas Station
08.2023 - 06.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained clean and organized store environment to promote safety and accessibility.
- Stocked shelves and replenished merchandise promptly to optimize product availability.
Sales Associate
Target
06.2022 - 02.2023
- Provided exceptional customer service, ensuring positive shopping experiences and fostering customer loyalty.
- Maintained cleanliness and organization of the sales floor, optimizing product displays for maximum visibility.
- Assisted in inventory management, restocking shelves, and ensuring product availability for customers.
Education
High School Diploma -
Green Bay West High School
Green Bay, WI05.2023
Skills
- Customer engagement
- Critical thinking
- Data entry
- Conflict resolution
- Payment processing
- Client relations
- Call center operations
- Calendar management
- Administrative support
- Microsoft Office Suite
- Paperwork processing
Accomplishments
- Consistently contributing to increased efficiency and productivity
during shifts, communicated to me by multiple of my superiors. - Taking the time to ensure tasks are completed to the best of my ability
within a reasonable period, eliminating the need for correction of
mistakes later. - Effectively communicating during times of high-stress to keep
everything on track, and providing extra help when it seemed other
team members were struggling.
Timeline
Customer Service Representative
Innovative Counseling- Green Bay
10.2024 - Current
Sales Associate
Circle K Gas Station
08.2023 - 06.2024
Sales Associate
Target
06.2022 - 02.2023
High School Diploma -
Green Bay West High School