Brittany Cook
United Community Bank
Greenwood,SC
15
years of professional experience
Dedicated customer service professional with proven skills in problem resolution and active listening. Committed to enhancing customer satisfaction and fostering engagement through effective communication and critical thinking.
Work History
Customer Service Representative
9 Months- Responded to customer requests via phone, email, and chat, maintaining high service standards.
- Resolved customer complaints efficiently, utilizing problem-solving skills to enhance service quality.
- Assisted customers with account inquiries and transactions, ensuring a positive banking experience.
- Provided detailed information on bank products and services, fostering customer engagement and satisfaction.
Warehouse Forklift Operator
4 Months- Operated forklifts to transport materials within warehouse efficiently.
- Loaded and unloaded shipments, ensuring timely processing of incoming and outgoing goods.
- Assisted in inventory management by tracking product movements and maintaining accurate records.
- Conducted regular safety inspections on equipment to ensure compliance with regulations.
Warehouse Lead
2 Years 3 Months- Implemented process improvements that reduced order fulfillment time and enhanced accuracy.
- Coordinated shipping schedules with logistics teams to optimize delivery routes and inventory turnover.
- Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
- Trained new staff on equipment use, safety standards, and inventory management procedures.
Machine Operator
5 Years 9 Months- Monitored equipment performance and made necessary adjustments for optimal efficiency.
- Conducted routine maintenance on machines to minimize downtime and improve reliability.
- Operated machinery to produce high-quality materials in adherence to safety protocols.
- Trained new operators on equipment usage and safety procedures, fostering a collaborative work environment.
Crew Trainer
9 Years 4 Months- Developed and implemented training programs to enhance team performance and service quality.
- Trained and mentored new crew members on operational procedures and customer service standards.
- Evaluated crew performance, providing constructive feedback to foster professional growth.
- Ensured compliance with health and safety regulations during food preparation and service.
Education
- Secondary Education
High School Diploma
Skills
Customer service
Call center experience
Customer relations
Database management
Interpersonal communication
Client engagement
Critical thinking
Customer engagement
Timeline
Customer Service Representative
United Community Bank
11.2025 - 08.2026Read More
Warehouse Forklift Operator
Cardinal Health
06.2025 - 10.2025Read More
Warehouse Lead
Flexible Technologies
02.2023 - 05.2025Read More
Machine Operator
Ascend Performance Materials
01.2018 - 10.2023Read More
Crew Trainer
Applebee's Neighborhood Grill & Bar
11.2011 - 03.2021Read More
Lander University
from Secondary Education
Read More
Greenwood Christian School
High School Diploma
Read More