Lanai Martin
Norfolk,VA
Summary
Accomplished Professional Pet Stylist with 5+ years of progressive pet care experience as practitioner and leader. Hands-on expert at delivering styles and grooms that delight clients and fits pets perfectly. Known in animal-care professional community and committed to best practices to boost revenue opportunities among pet services clientele while always practicing safe grooming.. Passionate and dedicated about animal health and wellness. Professional in handling basic needs, care and happiness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Professional Pet Stylist
Camp Shultz
Bonita, CA
06.2023 - 08.2024
- Transformed grooming department from having a few clients to being booked out for weeks.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Managed difficult or anxious animals with patience, compassion, and appropriate handling techniques to ensure their comfort during the grooming process.
- Improved salon workflow through effective time management strategies including multitasking and prioritization of tasks.
- Conducted thorough consultations with pet owners to determine their specific grooming requirements and expectations.
Professional Dog Groomer/Mentor
Dirty Dogs
Solana Beach, CA
04.2020 - Current
- Mentored/Trained successful Pet Groomers/Bathers.
- Groom/Bathe approximately 6-9 dogs per 10 hour shift.
- Pet CPR/First Aid Certified.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted grooming services, packages and products to customers to increase store sales.
Professional Dog Groomer
AAA K9 Mobile Grooming
Vista, CA
03.2018 - 04.2020
- Groomed/Bathed approximately 6 dogs per 10-hour shift.
- Consulted with owners and made recommendations on individual grooming needs of pets.
- Facilitated professional relationships with clients, promoting and encouraging repeat business.
- Delivered excellent service to pet owners to drive repeat business.
- Bathed and groomed pets using gentle techniques.
Professional Pet Stylist
PetSmart
Escondido, CA
06.2016 - 01.2018
- 1 Month of PetSmart Academy+10 months of training , 500+ total training.
- As a Stylist In Training I was to groom 40 long legged terriers,40 short legged terriers,10 puppies,20 senior pets,40 sporting clips,10 pet expressions and 40 body contours in 10 months.
- Assessed incoming pets, observed coat conditions and recommended shave-down, dematting or other services to perfectly fit breed standards.
- Groomed pets by brushing, bathing, coat fluffing, nail filing and clipping, ear cleaning and gland expression and exhibited exceptional hand-scissoring skills.
Skills
- CPR/First Aid Training
- High sense of urgency
- Builds unique and friendly relationships with clients
- Works well in an individual and social environment
- Customer and Personal Service Time Management
- Critical Thinking and Active Learning
- Practicing Safety 24/7
- Grooming Area Sanitation
Certification
Pet CPR Certification
Timeline
Professional Pet Stylist
Camp Shultz
06.2023 - 08.2024
Professional Dog Groomer/Mentor
Dirty Dogs
04.2020 - Current
Professional Dog Groomer
AAA K9 Mobile Grooming
03.2018 - 04.2020
Professional Pet Stylist
PetSmart
06.2016 - 01.2018
Pet CPR Certification