Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
BusinessDevelopmentManager
LaNaija Thompson

LaNaija Thompson

Direct Support Professional
Des Moines,IA

Summary

Passionate about supporting patients in various environments dealing with mental health concerns such as Depression and Psychotic Disorders. Offer expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Competent DSP with demonstrated success in helping disabled individuals. Discerning, well-organized and respectful of patient needs.

Overview

4
4
years of post-secondary education
5
5
years of professional experience

Work History

Direct Support Professional

REM Iowa
West Des Moines, IA
04.2019 - Current
  • Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared and administered medications to alleviate patient symptoms.
  • Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Helped with diagnosing patients and delivering treatments with timely medication administration and specimen collection.
  • Supervised daily activities and provided assistance when needed.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Maintained clean, safe and well-organized patient environment.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Administered medication as directed by physician.

Money Sorter

American Heart Association
Des Moines , IA
03.2018 - 03.2019
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Open mail and fundraisers with cash, checks, and change inside, while counting the amount, keeping track, and adding it all up at the end of each shift.

Store Team Member

Caseys General Stores Inc.
Waukee, IA
05.2015 - 02.2018
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Operated cash register for cash, check and credit card transactions with 95% accuracy.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
  • Maintained composure and work quality while under stress.

Education

High School Diploma -

Waukee Senior High School
Waukee, IA
08.2016 - 05.2017

No Degree - Nursing

Des Moines Area Community College
Ankeny, IA
08.2018 - 05.2022

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Care plan assessment

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Quote

Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin

Timeline

Direct Support Professional

REM Iowa
04.2019 - Current

No Degree - Nursing

Des Moines Area Community College
08.2018 - 05.2022

Money Sorter

American Heart Association
03.2018 - 03.2019

High School Diploma -

Waukee Senior High School
08.2016 - 05.2017

Store Team Member

Caseys General Stores Inc.
05.2015 - 02.2018

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LaNaija ThompsonDirect Support Professional