Lana M. Cargill
COZAD
Summary
Dynamic professional with extensive experience in client relationship management and strategic selling. Known for effective communication and problem-solving abilities, resulting in strong client retention and satisfaction. Eager to leverage creative strategies to drive business outcomes.
Overview
14
14
years of professional experience
Work History
Sr. Account Executive
Farm Bureau Phil Hinrichs Agency
Cozad, NE
02.2024 - Current
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Coordinated policy renewals and modifications, streamlining processes for efficiency.
- Maintained social networking sites with creative videos and engaging content.
- Conducted regular follow-ups with clients to address inquiries and resolve issues promptly.
- Utilized CRM tools effectively to manage client information and track progress on accounts.
On Air Personality
KRVN Radio
Lexington, NE
02.2016 - 01.2024
- Engaged audiences through live broadcasts and interactive segments, enhancing listener experience.
- Developed and executed creative social media content to attract diverse demographics.
- Conducted interviews with local personalities, fostering community connections and promoting events.
Receptionist
Scott Kugler, D.D.S.
Cozad, NE
02.2012 - 02.2016
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated communication between patients and dental team to enhance service delivery.
- Processed patient records and insurance claims accurately using dental management software.
- Maintained cleanliness and organization of reception area, ensuring a welcoming environment.
Education
Bachelor of Arts - Broadcast Journalism
University of Nebraska At Kearney
Kearney, NE12-2021
Skills
- Client relationship management
- Strategic selling
- Creative thinking
- Goals and performance
Timeline
Sr. Account Executive
Farm Bureau Phil Hinrichs Agency
02.2024 - Current
On Air Personality
KRVN Radio
02.2016 - 01.2024
Receptionist
Scott Kugler, D.D.S.
02.2012 - 02.2016
Bachelor of Arts - Broadcast Journalism
University of Nebraska At Kearney