LANASHA CATO
Decatur,GA
Summary
Motivated and dependable professional with years of experience in fast-paced environments utilizing excellent housekeeping duties and service satisfaction. Proficient in job execution and proven track record of success in compliance and time management. STRATEGIC AND CREATIVE THINKER with solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and proficiency in teaching, coordinating, monitoring, evaluating and communicating clients. RESULTS-ORIENTED PROFESSIONAL with proven capacity to manage and coordinate operations and administrative support, using initiative, resourcefulness and good judgement. PERFORMANCE-DRIVEN TEAM PLAYER with excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Uhaul Moving And Storage
Decatur, GA
06.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered constant flow of customer calls with minimal wait times.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Machine Operater
Mauser Packaging Solutions
Newnan, GA
02.2019 - 05.2021
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Manually set up machinery, lathes and grinders.
- Complied with company and OSHA safety rules and regulations.
Contracted Driver
DILIGENT DELIVERY
Atlanta, GA
07.2012 - 02.2019
- DRIVER (SUB-CONTRACTUAL)
- Physically carry parts to delivery vehicle and load properly and safely
- Ascertain that all corresponding documents such as invoices and manuals are obtained
- Charts shortest and safest route to destination by using maps and/or GPS
- Drives delivery vehicle on charted routes and ensure that deliveries are made on time
- Hand over auto parts to customer and ask them to check them for conformance
- Have receipt signed and ensure invoices are given to customers
- Contact company to provide them with information regarding status of delivery
- Document and keep record of information on pick-ups and deliveries, auto mileage, and fuel costs
- Inventory freight at receivers to validate bill of lading, getting required signature accepting goods
- Preform both general and preventative maintenance on delivery vehicles
- Answered, scheduled and responded to reservation calls at specific times and locations
- Developed and maintained courteous and effective working relationships
- Cleaned vehicle regularly to maintain professional appearance
CLEANER
CONTRACTED CLEANER
06.2016 - 01.2017
- Selected most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces
- Coordinated activities with other departments to ensure that services were provided in efficient and timely manner
- Performed heavy cleaning duties such as cleaning floors, washing walls, washing glass, removing rubbish, maintaining furniture and cleaning fixtures, cleaned lint traps as well
- In charge of consistently managing and maintaining all cleaning supplies for company location
- Handle and solve all problems that happen on day to day basis
- Responsible for checking trash, cleaning windows, and stocking supplies
- Used range of hand operated equipment, detergents and other cleaning products
- Empty trash bins and ensure that recyclable materials are separated
- Complied with all safety policies and procedures relating to performance of tasks, use of products or supplies and incident reporting
- Delivered quality customer service to address urgent needs and cleaning requests
CUSTOMER SERVICE REPRESENTATIVE
AUTOZONE
DECATUR, GA
06.2016 - 08.2016
- Field all incoming telephone calls and e-mails from customers
- Communicated with customers via telephone and e-mail regarding products, order details and order status
- Worked with Customer Service Agent to notify customers about issues with orders
- Assist customers by providing information and resolving their complaints
- Advise and explain to customers about details on reasons their vehicles are malfunctioning and how we can correct the problem
- Solve customer complaints, regarding their vehicle, with solutions assuring customer satisfaction
- Conferred with customers by telephone or in person to provide information about products or services, take or enter appointments, cancel accounts, or obtain details of complaints
- Manage mechanics lunches and repairs times to operate smoothly without conflicting wait times
- Determined charges for services requested, collect deposits or payments, or arrange for billing
- Collected customer feedback and made process changes to exceed customer satisfaction goals
Education
Some College (No Degree) - Criminal Justice
Strayer University
Washington, DCHigh School Diploma -
Columbia High School
Decatur, GA06.1988
Skills
- De-escalation Techniques
- Order and Refund Processing
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Understanding Customer Needs
- Building Customer Trust and Loyalty
Certification
forklift certified
propane certified
- Licensed bartenter -
Timeline
Customer Service Representative
Uhaul Moving And Storage
06.2021 - Current
Machine Operater
Mauser Packaging Solutions
02.2019 - 05.2021
CLEANER
CONTRACTED CLEANER
06.2016 - 01.2017
CUSTOMER SERVICE REPRESENTATIVE
AUTOZONE
06.2016 - 08.2016
Contracted Driver
DILIGENT DELIVERY
07.2012 - 02.2019
Some College (No Degree) - Criminal Justice
Strayer University
High School Diploma -
Columbia High School
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