Lanaya Horta
Copperas Cove
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
1
1
year of professional experience
Work History
Production Associate
Tesla
Austin
01.2024 - 05.2024
- Worked on an assembly line putting the doors together for the model y tesla
- Diligently maintained safety and quality standards.
- Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
- Recognized defective material and reported issues to management.
- Organized production line equipment and materials for assembly tasks.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
Remarketing Agent
Intelogix (GC Services)
03.2023 - 12.2023
- Provided excellent customer service, demonstrating strong communication and interpersonal skills
- Built positive relationships with customers through consistent follow-up communications
- Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally
- Deescalated calls with customers who were passionate about there issue even if it cannot be changed
Restaurant Hostess
Outback Steakhouse
01.2023 - 03.2023
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Greeted customers promptly and courteously upon their arrival to the restaurant
- Monitored restaurant activity to determine seating and dining flow
- Helped bus tables and ran food to patrons during high-volume periods
- Maintained a professional appearance at all times while adhering to the dress code policy
- Managed the seating chart efficiently by rotating tables as needed during busy periods
- Greeted patrons and coordinated table assignments to meet party preferences and requests
- Performed opening and closing duties such as setting up dining areas, restocking supplies, checking restrooms for cleanliness
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Organized reservations for large parties and special events in accordance with company policies
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Provided accurate wait time estimates to customers based on current occupancy levels
- Assigned seating arrangements according to guest requests whenever possible
- Responded quickly and effectively to customer complaints or concerns in order to maintain customer satisfaction levels
- Answered phone calls to take reservations and address guest questions and concerns
- Developed an understanding of customer needs, preferences, and behaviors to ensure a personalized dining experience
- Utilized problem solving skills when resolving conflicts between staff members or customers
- Demonstrated excellent interpersonal communication skills when interacting with guests and colleagues alike
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution
- Helped FOH team members, maintaining positive working relationships
- Distributed, collected, and organized printed menus
- Assisted in seating guests and managing the wait list
Education
High School Diploma -
copperas cove high school
Copperas Cove, TX01.2023
High School Diploma -
Central Texas College
Killeen, TXSkills
- Account Management
- Answering Phones
- Assembly Line
- Bussing
- Communication Skills
- Conflict Resolution
- Customer Service
- Dining
- Documentation
- Front of House
- Highly Organized
- Host/Hostess
- Interpersonal Skills
- Lease Agreements
- Manufacturing Experience
- Problem Solving Skills
- Relationship Management
- Reservation Management
- Troubleshooting
Timeline
Production Associate
Tesla
01.2024 - 05.2024
Remarketing Agent
Intelogix (GC Services)
03.2023 - 12.2023
Restaurant Hostess
Outback Steakhouse
01.2023 - 03.2023
High School Diploma -
copperas cove high school
High School Diploma -
Central Texas College