Lanaya Hymes

Motivated food serving professional with 3+ years food and beverage experience in casual and fine dining. Areas of expertise include bartending, serving multiple tables, seating tables, line cook, and setting up to-go orders. Proven ability to build repeat clientèle. Hard-working and focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative.

Client Relations:

• Received many guest compliments
• 4 100 percent guest delight pins

Inventory:

• Performed accurate monthly inventories of supplies and equipment, including beverage, glassware, and other bar supplies.

Employee Training:

• Educated new employees on proper facility procedures and policies, following New Jersey Proper Food and Beverage Handling policies.
• Instructed and administered facility menu and policy exam to new employees.

Training:

• Promoted to Team Lead after only three months in position to support and train new staff.

Customer Service:

• Collaborated with service team, management, and clients to ensure the delivery of efficient, high-quality service.
• Consistently recognized by management for providing superior customer service.
• Managed high turn-over rate while maintaining quality service.
• Maintained a positive dining experience for all restaurant patrons.
• Developed long-term relationships with customers which increased repeat business.