Lance A Watkins
Davenport,IA
Summary
Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Billing Specialist
COUNTRY Financial
10.2023 - Current
- Monitored outstanding invoices and performed collections duties.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Cashier
Dollar Tree
11.2021 - Current
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Handled cash with high accuracy and took care to check bills for fraud.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Laborer
Peopleready
09.2016 - Current
- Contract labor for various clients
Sanitation Worker
Hy-Vee
08.2022 - 04.2023
- Sanitized Hy-Vee Bakery equipment
Front Desk Agent/Night Auditor
La Quinta Inns & Suites
10.2019 - 04.2020
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Analyzed data and findings to prepare reports detailing financial information.
Powder Coater
XPAC
08.2018 - 09.2019
- Safely operated industrial powder coating ovens to cure products.
- Troubleshot issues with coating equipment, resolving problems quickly to minimize disruptions to the production process.
- Contributed to cost savings by identifying opportunities for improvement in the powder coating process.
Powder Coater
The Crown Group
01.2017 - 08.2017
Front Desk Clerk
Super 8 Motels
02.2016 - 01.2017
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Auditor
Group O
03.2014 - 10.2015
Customer Service Representative
APAC Customer Service
02.2014 - 08.2015
- Responsibilities
- Retention for the customers of the New York Times
- Skills Used
- Upsells communication typing
Sales Representative
The Cellular Connection
04.2013 - 02.2014
- Responsibilities
- Sales/Customer service for Verizon wireless and dish network
- Accomplishments
- During my first year I earned several awards for sales excluding Platinum Club for four months of perfect metrics, Home solution for the most dish sales in my region and most new line in a month
- Skills Used
- I'm a people person who prefers to present value opposed to price
Customer Service Representative
Stephanini
08.2012 - 05.2013
- Technical support for John Deere
Customer Service Representative
Apac
06.2011 - 08.2012
- Billing and sales for the customers of Sirius XM
Technical Support for AT&T Wireless Customers
AT&T
05.2010 - 07.2011
- Supervisor: Kourtney Oshner
Customer Service Rebates
Group O
05.2008 - 05.2010
- Supervisor: Elisama Godfrey
Education
High School Diploma -
Rock Island High
Rock Island, IL06-2007
Skills
- Billing systems and software
- Insurance Verification
- Invoice Processing
- Claims Processing
- Data entry proficiency
- Medical coding knowledge
- Customer Engagement
- Medical Billing Expertise
- Fiscal reporting
- Billing best practices
- Billing dispute resolution
- Payment Collection
- Customer service support
- Payment Processing
Timeline
Billing Specialist
COUNTRY Financial
10.2023 - Current
Sanitation Worker
Hy-Vee
08.2022 - 04.2023
Cashier
Dollar Tree
11.2021 - Current
Front Desk Agent/Night Auditor
La Quinta Inns & Suites
10.2019 - 04.2020
Powder Coater
XPAC
08.2018 - 09.2019
Powder Coater
The Crown Group
01.2017 - 08.2017
Laborer
Peopleready
09.2016 - Current
Front Desk Clerk
Super 8 Motels
02.2016 - 01.2017
Auditor
Group O
03.2014 - 10.2015
Customer Service Representative
APAC Customer Service
02.2014 - 08.2015
Sales Representative
The Cellular Connection
04.2013 - 02.2014
Customer Service Representative
Stephanini
08.2012 - 05.2013
Customer Service Representative
Apac
06.2011 - 08.2012
Technical Support for AT&T Wireless Customers
AT&T
05.2010 - 07.2011
Customer Service Rebates
Group O
05.2008 - 05.2010
High School Diploma -
Rock Island High
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