Lance Banyai
Dumont,CO
Summary
Passionate about an outdoor lifestyle, skiing in the winters and biking, hiking and climbing during the summers. My skills with ski area management include distinguished skills in customer service(NPS scores in the world class range), budgeting, data entry and staff communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Ticket office manager
Loveland Ski Area
Georgetown, Colorado
11.2014 - 04.2026
- Managed daily office operations and ensured efficient workflow.
- Coordinated staff schedules and organized meetings and events to support operational efficiency.
- Managed inventory levels and initiated supply orders.
- Trained new employees on office procedures and software usage.
- Developed internal communication strategies to foster team collaboration and information sharing.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Planned and coordinated company events, including holiday parties and team-building activities, to strengthen team morale. including holiday parties, team building activities .
- Assisted with the preparation of budgets, forecasts and financial statements.
- Assisted in recruiting, onboarding and training new employees.
- Developed effective communication strategies between departments within the organization.
- Maintained confidential records relating to personnel matters.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Recruited, interviewed and selected employees to fill vacant roles.
Education
Traverse City West Senior High
Traverse City, MISome College (No Degree) - Early Childhood Care And Education
Northwestern Community College
Traverse City, MISkills
- Customer relationship management
- Office administration
- Staff scheduling
- Inventory management
- Budget oversight
- Report preparation
- Contract negotiations
- Policy development
- Policy modification
- Performance evaluation
- Employee training
- Senior leadership support
- Time management
- Effective communication
- Verbal/written communication
- Conflict resolution
- Customer service
- Customer service
Certification
- Drug abuse and alcohol misuse training for management.
- Safety source De-escalation certification
- OSHA mandated training certifications
- All employee safety orientation program certification each year of employment.
Accomplishments
- Customer service NPS score 90+
- Employee NPS score “Best in class” 90+
- Employee of the month multiple years
- Earned supervisor/management roll with the first 3 years of joining Loveland
- Awards for my positive impact on our 4DX program.
References
References available upon request.
Timeline
Ticket office manager
Loveland Ski Area
11.2014 - 04.2026
Traverse City West Senior High
Some College (No Degree) - Early Childhood Care And Education
Northwestern Community College