Lance Cooper
Pryor,OK
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles from Sales Service Representative at Auto Chlor to Detention Officer. Excelled in process improvements and teamwork, boosting sales revenue and enhancing facility safety. Skilled in multitasking and maintaining professionalism under pressure, consistently exceeding employer expectations.
Overview
13
13
years of professional experience
Work History
Sales Service Representative
Auto Chlor
01.2021 - Current
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
- Researched client requests to create best possible solutions for diverse needs.
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
- Increased sales revenue by effectively managing customer relationships and addressing their needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Fabrication Welder
BLM Equipment & Mfg Co Inc
01.2018 - 01.2021
- Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
- Maintained high-quality workmanship through consistent attention to detail and adherence to specifications.
- Maintained clean and organized work area to prevent workplace accidents.
- Read and followed blueprints and weld diagrams.
- Finished welding and fabrication projects using grinders.
- Communicated with supervisors and engineers to verify quality of finished work met specifications.
- Collaborated with team members to streamline workflow and increase overall project efficiency.
- Reviewed blueprints and schematics to ensure accurate fabrication according to design specifications.
- Ensured safety compliance by adhering to industry standards and company guidelines in all tasks performed.
- Increased customer satisfaction with timely delivery of high-quality products that met or exceeded expectations.
- Enhanced productivity by implementing efficient welding techniques and processes.
- Improved product durability with skilled MIG, TIG, and stick welding techniques.
Detention Officer
Tulsa County Sheriffs Dept
07.2011 - 01.2021
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Attended to feeding, housing, and physical well-being of inmates.
- Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
- Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.
- Supervised and controlled behavior of [Number] inmates.
- Improved team coordination by leading training sessions on crisis management techniques.
- Enhanced security measures by conducting thorough searches and inspections.
Education
High School Diploma -
Catoosa High School
2000 S Cherokee St, Catoosa, Ok 7401503-2011
Skills
- Goal oriented
- Paperwork processing
- Leads prospecting
- Process improvements
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Calm and professional under pressure
- Understanding customer needs
- Decision-making
Timeline
Sales Service Representative
Auto Chlor
01.2021 - Current
Fabrication Welder
BLM Equipment & Mfg Co Inc
01.2018 - 01.2021
Detention Officer
Tulsa County Sheriffs Dept
07.2011 - 01.2021
High School Diploma -
Catoosa High School
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