Lance Dalley
Payson,UT
Summary
Dynamic sales professional with a proven track record at MegaDiamond, excelling in customer relationship building and strategic sales planning. Leveraged technical product knowledge to enhance client satisfaction and drive repeat business. Strong interpersonal communication skills fostered trust and long-term partnerships, contributing to significant revenue growth.
Overview
27
27
years of professional experience
Work History
Sales Representative
MegaDiamond
09.2015 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Built relationships with customers and community to promote long term business growth.
Sales Representative
Novatek
06.2013 - 09.2015
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
R &D Lab Manager
Novatek
06.2010 - 06.2013
- Fostered a positive working environment by promoting open communication among team members and addressing any conflicts promptly.
- Improved laboratory efficiency by streamlining workflows and implementing process improvements.
- Trained lab technicians to perform experiments and analyze results.
- Set and oversaw quality assurance guidelines for laboratory work.
- Established relationships with external vendors to negotiate better pricing on lab supplies without compromising quality or availability.
- Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
R & D Technician
Novatek
12.2009 - 06.2010
- Performed destructive testing of PDC components.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Streamlined processes by implementing efficient workflows.
Lead Tool and Cutter Grinder
Precorp
03.1998 - 06.2009
- Ground PCD tools for the aircraft and automotive industries holding extremely tight tolerances.
- Measured and inspected tools to extreme tight tolerances ensuring they met print.
- Kept equipment clean and maintained in order to meet requirements.
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Technical product knowledge
- B2B and B2C sales
Timeline
Sales Representative
MegaDiamond
09.2015 - Current
Sales Representative
Novatek
06.2013 - 09.2015
R &D Lab Manager
Novatek
06.2010 - 06.2013
R & D Technician
Novatek
12.2009 - 06.2010
Lead Tool and Cutter Grinder
Precorp
03.1998 - 06.2009
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