Lance Dean

• Monitored daily health and data integrity of HICSWIN/HICS databases across 22 commands, keeping records aligned with HMM tool and federal HMIRS registries.
• Managed user permissions and account setup within HICSWIN/HICS, applying role-based limits to protect data privacy and block unauthorized system changes.
• Performed system audits and database query extractions to support command preparation for SMI and INSURV inspections, maintaining 92% average accuracy.
• Troubleshot software issues, data field mismatches, and hardware connectivity problems across HICSWIN workstations as primary terminal support.
• Updated command digital approved use list (AUL) within system, cutting manual data entry errors by 95% and stopping unauthorized procurement requests.
• Created HICSWIN/HICS reference guides and delivered formal training to 87 incoming personnel, improving user onboarding timelines.

Program & Network Fulfillment: Oversee the end-to-end logistics lifecycle for major B2B and B2C brand partnership programs, coordinating with third-party networks to guarantee seamless reward, product, or dealer fulfillment.

Vendor Performance Management: Manage relationships with [Number] external vendor partners and domestic carriers; established data-driven KPIs that improved on-time delivery metrics by 100%.

Process Optimization: Standardized workflows between inventory management platforms and corporate CRM software, eliminating data redundancies, and reducing average order cycle times by 82%.

Inventory Control: Direct multi-site physical inventory counts, asset slotting strategies, and audit procedures, maintaining a consistent 95% accuracy rating across high-volume distribution pipelines.

Cost Management: Renegotiated regional shipping and warehousing contracts, yielding a 15% reduction in overhead costs, while expanding last-mile service capabilities.

Cross-Functional Collaboration: Partner with Account Management and Technical Implementation teams to design scalable supply chain frameworks during the onboarding of new enterprise-level clients.

Supported shipboard retail and hospitality operations across global footprint, managing $2.5m capital budget and supervising up to 45 personnel.

Assisted with procurement, logistics, and inventory control for regional operations, using database systems to maintain 99.2% stock accuracy across thousands of line items.

Managed e-commerce storefronts and automated financial networks, driving over $750000 in annual revenue while keeping operating costs 12% below budget.

Maintained safety and quality assurance procedures for distributed services, including laundry plants, grooming facilities, and food and beverage retail spaces.