Lance Forden
New York
Summary
Professional, experienced with clerical and managing experience. Skilled in administrative tasks, data entry, and document management. Strong focus on team collaboration and achieving results. Reliable, adaptable, and proficient in Microsoft Office Suite, communication, and organizational skills.
Overview
12
12
years of professional experience
Work History
Clerical Associate Level III
NYC Health + Hospitals Lincoln
06.2024 - Current
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with hospitals policies.
- • Develop comprehensive reference frameworks for clerical staff that enhance productivity, reduce errors, and support consistent administrative practices across departments.
- Facilitate accurate billing processes while serving as a guide for clerical staff, creating a framework that supports both patient care quality and operational efficiency.
- Manage critical administrative functions including PCP assignments and specialty clinic referrals while maintaining precise documentation for billing and reimbursement.
- Coordinate with healthcare providers to implement patient PCP changes and secure necessary authorizations, ensuring seamless care transitions and administrative compliance.
TSM MANAGER
TD BANK
05.2017 - 06.2025
- Lead customer service excellence as TSM Manager at TD Bank, overseeing team safety protocols while efficiently prioritizing workflows and resolving operational challenges.
- Developed comprehensive coaching programs for Teller team, focusing on transaction accuracy, risk management, and creating exceptional customer experiences.
- Engages Customers, assesses needs, responds by providing service(s) or guidance
- Evaluated workflow efficiency and implemented strategic task delegation systems that balanced team resources with organizational priorities.
- Plans, organizes and coordinates the activities for own area and resolves operational issues
- Optimized customer service workflows through strategic task delegation, reducing wait times and improving overall branch productivity metrics.
- Manages team requiring workforce to decision on acceptable level of risk – specifically low risk potential (loss/reputational) transactions and/or requests.
Merchandising Representative
SAS RETAIL
New York, New York
08.2014 - 03.2017
- Developed creative merchandising solutions that enhanced product visibility and customer appeal, while streamlining inventory and shipment processes.
- Crafted strategic commercial displays that boosted customer engagement, while streamlining shipment processes and maintaining effective communication channels with store personnel.
- Communicate information and product lines related to maintenance or sales activities and promotions.
- Managed product information communications and promotional activities while efficiently handling logistics operations including orders and shipments.
- Assisted in training new team members on proper merchandising techniques, fostering a culture of excellence within the team.
- Collaborated with store managers to implement effective merchandising strategies that increased revenue generation.
Education
High School diploma -
New School For Arts And Science
01.2007
Skills
- Document management
- File organization
- Microsoft office
- Data entry
- Dedicated team player
Key Qualifications
- Relevant experience in facilities management, quality control, and strategic planning.
- Strong teamwork abilities with excellent communication skills, actively contributing ideas while respecting diverse perspectives to achieve collective goals efficiently.
- Over a decade of managing experience, provided positive working relationships through active listening and empathy, offering assistance to colleagues while maintaining personal accountability for assigned responsibilities.
Timeline
Clerical Associate Level III
NYC Health + Hospitals Lincoln
06.2024 - Current
TSM MANAGER
TD BANK
05.2017 - 06.2025
Merchandising Representative
SAS RETAIL
08.2014 - 03.2017
High School diploma -
New School For Arts And Science