Lance Frett
Orlando,FL
Summary
Dedicated professional skilled in behavior modification strategies, including shaping and chaining, to serve patients with diverse needs. Proven ability to collect and manage data effectively while promoting academic, functional, and social skills development across clinic, home, and community settings. Expertise in cultivating strong relationships among students, staff, families, and administrators to create supportive learning environments. Remains composed during emergencies to ensure safety and effective crisis management.
Overview
4
4
years of professional experience
Work History
Daycare Assistant
Creative Kids Preschool
Orlando, FL
12.2023 - Current
- Assessed individual needs of children regarding emotional stability, physical health and mental capacities.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Attended workshops related to early childhood education topics such as language development or nutrition.
- Encouraged socialization among peers by facilitating interactions between kids during outdoor playtime.
Customer Service Specialist
24-7 Intouch
Altamonte Springs, FL
07.2022 - 12.2023
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
- Assessed customer account information to determine current issues and potential solutions.
Daycare Assistant
YMCA Daycare
Orlando, FL
02.2021 - 06.2022
- Followed all state regulations pertaining to childcare facilities including sanitizing materials after use by multiple children.
- Administered basic first aid when necessary while notifying parents or guardians immediately.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Conducted regular assessments of each child's development progress.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL05-2023
Skills
- Customer Service
- Self-management strategies
- Time management
- Progress tracking
- Program improvement
- Team collaboration
- Social skill development
- Empathy and patience
- Activities planning
- Nutrition planning
- Classroom organization
- Activities leadership
Timeline
Daycare Assistant
Creative Kids Preschool
12.2023 - Current
Customer Service Specialist
24-7 Intouch
07.2022 - 12.2023
Daycare Assistant
YMCA Daycare
02.2021 - 06.2022
High School Diploma -
Maynard Evans High School
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