Misty Solorio
Pleasant Hill,MO
Summary
Bilingual and fluent in English and Spanish, I am a self-motivated and goal-oriented Customer Service Representative committed to ensuring customer satisfaction and contributing to company success. I possess a strong focus on resolving customer conflicts, conducting thorough research, calming situations effectively, and swiftly resolving issues to prevent the loss of key accounts. My unwavering dedication to prioritizing customers has been a driving force in my career.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Teacher
Creative Kids Preschool
08.2023 - 03.2024
- Work with infants 0 - 24 month
- Change diapers, feed babies
- Teach them how to crawl, walk, ABC's, numbers
- Talk to parents regarding child learning, and day to day activities
- Developed and implemented engaging lesson plans that catered to the diverse learning needs of students
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Server/Waiter
Barriga's Mexican Grill & Cantina
01.2022 - 11.2022
- Greet customers, Take orders in person and via phone
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Answered customers' questions, recommended items, and recorded order information.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Processed orders and sent to kitchen employees for preparation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Checked guests' identification before serving alcoholic beverages.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Line Cook
Lay Clergy Meals on Wheels
05.2021 - 11.2021
- Cook meals for elderly people
- Call every one listed to make sure there are no changes in their meals
- Handle money on a daily basis
- Make deposits and order supplies monthly
Assistant Store Manager
Dollar Tree
08.2019 - 11.2019
- Close store
- Cashier
- Stock store
- Clean and sanitize everything
- Make deposits
- Count drawers
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Interacted well with customers to build connections and nurture relationships.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Dietary Aide/Cook
Pleasant Hill Health and Rehab
08.2018 - 08.2019
- Organize stockroom
- Prepare residents meals
- Communicate with residents to resolve any issues we may have had
- Multitask between meeting with residents, cooking, cleaning, and many other things
Manager
El Mazatlan Mexican Restaurant
08.2017 - 06.2018
- Answer phones, take orders, order supplies, manage inventory, make sure all bills are paid
- Make bank deposits, coin exchange
Bakery Clerk
Consentino's Price Chopper
07.2016 - 11.2016
- Bakery breakout, donuts, cookies, bread
- Taking orders via phone, in person, or online
- Clean up and sanitation
Customer Service Representative/Sales
Money Treez Pawns, Guns, and Payday Loans
01.2016 - 07.2016
- Customer Service
- Prepare Loans
- Receive Payments
- Organize Files
- Answer Phones
- Order Supplies for Store
- Fax or Email Orders
Bakery Clerk, Produce Clerk
Dillon's Food Stores
03.2015 - 09.2015
- Customer Service
- Take orders, via Phone, In Person, or online
- Organization
Education
GED -
Seward County Community College
Liberal, KS09.2004
Skills
- Customer Service
- Accounts payable
- Dietary Aide Experience
- Produce Experience
- Restaurant Management
- Food Service
- Kitchen Experience
- Food Preparation
- Laundry
- Cooking
- Meal Preparation
- Cleaning Experience
- Food Safety
- Retail Sales
- Cashiering
- Food Production
- Computer skills
- Typing
- Bilingual
- Strong organizational skills
- Active listening skills
- Sharp problem solver
- Courteous demeanor
- Telephone inquiry specialist
- Customer service expert
- Adaptive team player
- Childcare needs
- Classroom Management
- Activity Planning
- Lesson Planning
- Child Development
- Behavior Modeling
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Customer focus & orientation, Proficient, 06/01/21
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
About Me
I was born and raised in a small town called Liberal, Kansas. I got my G.E.D from the Seward County Community College Colvin Adult Center in 2004. I am a mother of four. Loved working in different fields, ranged from bakery clerk, customer service representative, at home baby sitter to lead infant teacher. I was recently diagnosed with DDD short for Degenerative Disc Disease. That disease limits me to work only from home due to it causing me not to be able to carry out daily functions. It has decreased my mobility functions. Cause of me having time laps in my work. I am a very organized person willing to learn new things. I love challenges.
Timeline
Lead Teacher
Creative Kids Preschool
08.2023 - 03.2024
Server/Waiter
Barriga's Mexican Grill & Cantina
01.2022 - 11.2022
Line Cook
Lay Clergy Meals on Wheels
05.2021 - 11.2021
Assistant Store Manager
Dollar Tree
08.2019 - 11.2019
Dietary Aide/Cook
Pleasant Hill Health and Rehab
08.2018 - 08.2019
Manager
El Mazatlan Mexican Restaurant
08.2017 - 06.2018
Bakery Clerk
Consentino's Price Chopper
07.2016 - 11.2016
Customer Service Representative/Sales
Money Treez Pawns, Guns, and Payday Loans
01.2016 - 07.2016
Bakery Clerk, Produce Clerk
Dillon's Food Stores
03.2015 - 09.2015
Driver's License
GED -
Seward County Community College
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