- Hiking
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- Growing herbs, vegetables, or fruits in home gardens
- Reading
Lance Garcia
Wyoming,MI
Summary
Dynamic Medical Administrative Assistant with extensive experience at Areli, Inc., adept at safeguarding customer confidentiality and ensuring HIPAA compliance. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in workflow coordination and meticulous documentation, contributing to improved healthcare delivery and provider efficiency.
Organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing customer records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.
Overview
36
36
years of professional experience
Work History
Medical Administrative Assistant
Areli, Inc
08.2023 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Medical Administrative Assistant
Addon Services LLC
11.2010 - 08.2023
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
Hospital Corpsman
United States Naval Reserves
01.2001 - 03.2013
- Maintained detailed records of patients'' medical histories, exam findings, and treatment plans to facilitate efficient communication among healthcare team members.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Rendered emergency medical treatment and administered immunization programs.
- Assisted in medical examinations, treatments and procedures for diverse conditions and patient populations.
- Updated medical records in EMR system and double-checked data for accuracy.
Shipping Team Lead
Display Pack Inc
11.2005 - 05.2009
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated cross-functionally to maintain seamless communication between departments for optimal supply chain effectiveness.
- Enhanced team productivity through continuous training and performance evaluations.
Manufacturing Supervisor
ERMANCO
12.2003 - 01.2005
- Identified problems and implemented effective solutions.
- Maintained proper inventory levels.
- Completed production plans by scheduling and assigning personnel to daily tasks.
- Communicated job expectations and monitored employees.
Manufacturing Supervisor
Rapistan Demag
08.1993 - 09.2003
- Identified problems and implemented effective solutions.
- Maintained proper inventory levels.
Aviation Storekeeper
United States Navy
06.1989 - 05.1993
- Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Maintained accurate records of aviation parts and supplies, resulting in better planning for future purchases.
- Contributed to team success through active participation in training sessions, sharing knowledge, and keeping up-to-date on industry developments.
- Enhanced warehouse organization by creating a streamlined storage system, ensuring easy access to parts and tools.
Education
Associate of Arts - Liberal Arts
Grand Rapids Community College
Grand Rapids, MI06-2014
No Degree - Emergency Medical Technician - Basic
Great Lakes EMS Academy
Grand Rapids05-2005
Skills
- Patient care and confidentiality
- HIPAA compliance
- Patient demographics
- Workflow coordination
Interests
Timeline
Medical Administrative Assistant
Areli, Inc
08.2023 - Current
Medical Administrative Assistant
Addon Services LLC
11.2010 - 08.2023
Shipping Team Lead
Display Pack Inc
11.2005 - 05.2009
Manufacturing Supervisor
ERMANCO
12.2003 - 01.2005
Hospital Corpsman
United States Naval Reserves
01.2001 - 03.2013
Manufacturing Supervisor
Rapistan Demag
08.1993 - 09.2003
Aviation Storekeeper
United States Navy
06.1989 - 05.1993
Associate of Arts - Liberal Arts
Grand Rapids Community College
No Degree - Emergency Medical Technician - Basic
Great Lakes EMS Academy
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