Lance Grissom
Baldwyn
Summary
Dynamic customer service professional with a proven track record at Rotech Healthcare, excelling in conflict resolution and enhancing client relations. Skilled in data entry and Microsoft Excel, I effectively transformed customer complaints into positive experiences, fostering loyalty and repeat business. Adept at training new hires, ensuring consistent service excellence across teams.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rotech Healthcare
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Warehouse Supervisor
Tiffin Motorhomes Inc.
08.2002 - 01.2022
- BelmontSupervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Supervised warehouse operations by managing employees during shifts.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Operated warehouse material handling equipment correctly to move loads.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
Education
Basic Core Curriculum
East Mississippi Community College
Scooba, MSEducation
Lambuth University
Jackson08.1993
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Scheduling
- Product knowledge
- Appointment scheduling
- Order processing
Certification
Forklift certificate
Class A CDL
Timeline
Customer Service Representative
Rotech Healthcare
03.2022 - Current
Warehouse Supervisor
Tiffin Motorhomes Inc.
08.2002 - 01.2022
Basic Core Curriculum
East Mississippi Community College
Education
Lambuth University
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