Lance Guerrier
Port Saint Lucie,FL
Summary
Licensed Community Association Manager (LCAM) with hands-on experience supporting condominium and community association operations, resident service, and compliance. Strong knowledge of Florida Statutes 468, 718, and 720, with Yardi use for application processing, work orders, and resident records. Known for coordinating boards, vendors, and on-site teams to improve communication, compliance, and resident satisfaction.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Resident Service Specialist
Castle Management Group
Boca Raton, FL
04.2024 - Current
- Deliver exceptional customer service while exercising decisive judgment to improve property conditions and resident engagement.
- Enhanced resident engagement through transparent communication and service standards that consistently exceeded community expectations.
- Resolved complex resident issues with minimal supervision, utilizing strong communication and problem-solving skills to address community needs.
- Partner with property management to resolve resident welfare and safety issues, ensuring a high-standard living environment through proactive on-site management.
- Monitored property conditions daily and coordinated with maintenance technicians to ensure prompt resolution of work orders and code violations.
Property Manager
Premier Property Management Inc.
Fort Lauderdale, FL
02.2023 - 03.2024
- Processed rental applications in Yardi, verified documents, and approved eligible applicants per policy, ensuring documentation aligns with regulatory requirements
- Processed rental applications in Yardi, verified documents, and flagged missing information
- Answered resident inquiries via phone and email, resolved issues, and clarified lease terms promptly, supporting compliance and resident satisfaction
- Scheduled and tracked maintenance work orders, coordinating with vendors to ensure timely completion of repairs.
- Conducted move-in and move-out inspections, documented damages, and calculated chargebacks for accounting, contributing to financial reporting accuracy
- Prepared monthly resident account reconciliations and communicated discrepancies to accounting for resolution.
- Enforced community rules, issued notices, and followed up on violations, enhancing compliance and improving resident relations through effective communication.
- Responded to resident safety reports, coordinated on-site checks, and logged outcomes in Yardi
- Orders and violations, applying vendor management and time management skills
- Managed operations at White Egret Condominium
Account Manager
DS Legacy Security
Lake Worth, FL
05.2019 - 01.2023
- Optimized client onboarding and contract negotiations to ensure administrative compliance and documentation accuracy.
- Acted as a primary liaison between corporate leadership and client stakeholders to deliver consistent communication and problem resolution.
- Managed financial reporting and monitored account budgets, facilitating safety protocol training to uphold service standards.
- Implemented quality assurance measures and streamlined operational policies to improve overall efficiency and mitigate property risks.
- Supervised team of 20+ professionals to ensure compliance with industry standards and regulatory requirements, and enhancing operational integrity.
Assistant Property Manager
Aragon Condominium Association
Boca Raton, FL
07.2016 - 05.2019
- Coordinated annual board meetings and elections for luxury condominium, ensuring compliance with association bylaws and fostering community engagement.
- Facilitated operations as liaison between Board, residents, and staff, streamlining vendor management processes for improved service delivery.
- Partnered with the Board of Directors to execute policies and drive covenant enforcement, significantly improving operational efficiency.
- Led resident relations initiatives that consistently exceeded luxury service standards through effective listening and problem-solving.
- Administered community association management tasks per Florida Statutes 468, 718, and 720, ensuring regulatory compliance and enhancing operational integrity.
- Assisted in the preparation of property maintenance plans and coordinated with vendors to ensure timely facility upkeep.
Education
Bachelor of Applied Science (B.A.) - Supervision and Management
Palm Beach State College
Lake Worth, FLSkills
- Yardi management
- Property management compliance
- Lease compliance
- Work order coordination
- Service delivery
- Customer service excellence
- Resident engagement
- Board relations management
- Bilingual communication and client service
- Problem solving
- Conflict resolution
- Microsoft Office proficiency
Personal Information
PROPERTY MANAGER
Certification
- Florida Licensed Community Association Manager (LCAM), Florida Department of Business and Professional Regulation, Florida Licensed Real Estate Sales Associate, Fair Housing Compliance Certification
Vendor Management Relations Certification
Timeline
Resident Service Specialist
Castle Management Group
04.2024 - Current
Property Manager
Premier Property Management Inc.
02.2023 - 03.2024
Account Manager
DS Legacy Security
05.2019 - 01.2023
Assistant Property Manager
Aragon Condominium Association
07.2016 - 05.2019
Bachelor of Applied Science (B.A.) - Supervision and Management
Palm Beach State College