LANCE HONG
Los Angeles,California
Summary
Bilingual Project/Operation Manager with passion for talent development and team building combined with a strong background in Management. Comprehensive background includes. Over 10 years in the Hospitality industry.
Overview
15
15
years of professional experience
Work History
OPERATION MANAGER
NATURE REPUBLIC USA
Los Angeles, CA
05.2019 - Current
- Provided guidance and support to subordinate staff in order to maximize their individual potentials.
- Identified areas of improvement within the organization's operational structure and developed actionable solutions accordingly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Evaluated employee performance regularly through feedback sessions or one-on-one meetings as needed.
- Created and managed content for website, email, social media, and other marketing channels.
- Planned advertising campaigns for online, print and other mediums.
SENIOR PRODUCER
LIVE CLOUD PRODUCTION
Los Angeles, California
01.2014 - 08.2022
- Assigned as Head producer for coordinate and leading prodcution Such as KPOP STAR, INFINTE CHALLENGE(무한도전), SHOW ME THE MONEY 11, Baeks outing (집밥 백선생)And much more.
- Working and manage with PA's on site.
- Ensured compliance with legal guidelines when producing content for media outlets.
- Monitored progress of each project from pre-production through post-production phases.
- Collaborated with directors, writers, editors and other personnel during On site.
- Assigned tasks to staff members according to their strengths and capabilities.
Project Manager
ON6THAVENUE
LOS ANGELES, California
05.2018 - 05.2019
- Over look both sotres as a director , quality control, revenue management.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Reduce COD's 33% to 27% within 3months period
- Kept records for production, inventory, income and expenses.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented successful business strategies to increase revenue and target new markets.
- Developed effective business plans to align strategic decisions with long-term objectives. Managed multi store. Such as Owl's ice crea, Golden Pouch, Michin dak, and Marinate Korean BBQ.
Director of Operations
ALMG HOSPITALITY
LOS ANGELES, California
12.2012 - 02.2018
- Established operational guidelines and identified opportunities for improvement.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Monitored progress by establishing plans, budgets and measuring results.
- Contributed to organizational strategic direction to improve products and services.
Chief Operations Officer
BITE ME MARKETING
Los Angeles, CA
10.2008 - 09.2012
- Maintained agile, responsible organization with sustained revenue growth by monitoring forecasts, improving budgets and adjusting operational strategies.
- Cultivated forward-thinking, inclusive and performance-oriented business culture. Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development.
- Served as the representative to prospective
customers who are interested in hospitality business and marketing services - Directed business-wide decision making to maintain business mission.
- Established and updated business procedures to streamlined operations
- Developed and implemented operational strategies to reduce costs, improve efficiency and maximize profits.
- Increased company revenue by $650k within first year.
Education
High School Diploma -
Palo Verde High School
Las Vegas, NV09.2001
Some College (No Degree) - Music Business
Musicians Institute
Los Angeles, CASkills
- Customer Retention
- Brand Marketing
- Inventory Management
- Resource Allocation
- Business Forecasting
- Cost Control
- Revenue Generation
- Financial Oversight
- Employee Development
- Customer Relations
- Supervision and Training
- Google Ad Expert Level
- Shopify
- Staff Management
- Business Consultant
Timeline
OPERATION MANAGER
NATURE REPUBLIC USA
05.2019 - Current
Project Manager
ON6THAVENUE
05.2018 - 05.2019
SENIOR PRODUCER
LIVE CLOUD PRODUCTION
01.2014 - 08.2022
Director of Operations
ALMG HOSPITALITY
12.2012 - 02.2018
Chief Operations Officer
BITE ME MARKETING
10.2008 - 09.2012
High School Diploma -
Palo Verde High School
Some College (No Degree) - Music Business
Musicians Institute
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