Lance Horikami
Honolulu
Summary
Dynamic Account Manager with a proven track record at Ceridian HCM, excelling in customer training and multi-task management. Adept at diagnosing technical issues and enhancing customer satisfaction through effective communication and tailored solutions. Recognized for quickly adapting to fast-paced environments while fostering strong client relationships.
Overview
15
15
years of professional experience
Work History
Account Manager
Ceridian HCM
11.2014 - 03.2025
- Tested new software and hardware prior to deployment.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and email.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Implementation Consultant
Ceridian HCM
04.2010 - 09.2012
- Configured implementation parameters based on customer requests and needs.
- Online interaction to streamline onboarding process for newly implemented systems.
- Communicated effectively with client personnel involved in implementation efforts, coordinating activities to maximize progress.
- Assisted account executives with strengthening client relationships through targeted solutions.
Education
High School Diploma -
Kaimuki High School
Honolulu, HISkills
- Customer training
- Multi-task management
- Customer satisfaction
Timeline
Account Manager
Ceridian HCM
11.2014 - 03.2025
Implementation Consultant
Ceridian HCM
04.2010 - 09.2012
High School Diploma -
Kaimuki High School