Lance Irvine
Dallas
Summary
Dynamic General Manager with proven expertise in operations management, team building, and cost efficiency. Committed to enhancing customer satisfaction through effective problem resolution and strategic operational improvements.
Overview
11
11
years of professional experience
Work History
General Manager
AI Autocare
Dallas, TX
02.2021 - 05.2025
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented operational strategies to enhance productivity and reduce costs.
- Managed staff recruitment, training, and performance evaluations to foster a high-performing team.
- Analyzed market trends and customer feedback to inform product offerings, promotions and service improvements.
- Handled inventory and waste management
- Established quality control measures to maintain service excellence and compliance with industry standards.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Honest 1 Auto Care
Lewisville, TX
01.2018 - 01.2021
- Analyzed market trends and customer feedback to inform product offerings and service improvements.
- Coordinated cross-functional teams to streamline processes and improve overall operational effectiveness..
- Cultivated strong relationships with vendors and stakeholders to support business objectives and supply chain efficiency.
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented operational strategies to enhance productivity and reduce costs.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Lead Technician/Assistant General Manager
Drivers Edge
Dallas, TX
03.2014 - 12.2017
- Oversaw daily operations and coordinated team activities to enhance service delivery quality.
- Developed and implemented maintenance schedules for diverse vehicle types, ensuring optimal performance.
- Streamlined workflow processes to reduce turnaround time for vehicle repairs and services.
- Trained and mentored junior technicians on diagnostic procedures and repair techniques.
- Ensured compliance with safety protocols and industry standards during all operational activities.
- Diagnosed complex mechanical issues using advanced diagnostic tools and technology.
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
Education
GED -
Brookhaven College
Dallas, TX01-1990
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Have all 8(ASE) certifications
- IMACA Certified
- Harley Davidson license
- Welders License
- Electrical Specialist
Timeline
General Manager
AI Autocare
02.2021 - 05.2025
General Manager
Honest 1 Auto Care
01.2018 - 01.2021
Lead Technician/Assistant General Manager
Drivers Edge
03.2014 - 12.2017
GED -
Brookhaven College