Lance Morrisette
Forney,TX
Summary
Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to utilizing these qualities to propel team success and make valuable contributions to organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Clear
09.2016 - Current
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Towing operator
Armada Towing
04.2016 - 09.2016
- Collaborated with dispatchers for smooth coordination, resulting in faster response times and improved service quality.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Answered roadside assistance calls for tows and other vehicle support.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Machine operator
Staples printing solution
07.2014 - 02.2016
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
Supervisor
GameStop
06.2011 - 10.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Educated staff on organizational mission and goals to help employees achieve success.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
School Bus Monitor
Dallas County Schools
10.2009 - 05.2010
- Worked with handicap children by securing them on the bus in wheelchairs and in the seats to and from school
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
Education
Trade school - Information Technology
Careerstep
Utah12.2018
College - Engineering
Cedar Valley College
Lancaster, TX05.2008
High school diploma - Basic
De Soto High School
DeSoto, TX12.2007
Skills
- Operational Oversight
- Strategic Operational Planning
- Meeting Scheduling
- Performance Evaluation
- Customer Service Oversight
- Customer Loyalty Development
- Data management
- Proficient Equipment Operator
- Warehouse Operations
- Certified Forklift Operator
- RF Scanner Operation Skills
- Transport Operations
- Roadside Assistance Expertise
- Client Assistance
Accomplishments
- Resolved product issue through consumer testing.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 45 staff members.
- Documented and resolved employee issue which led to results in proper sales behavior.
- Took the station from 32% MTD, To 78% to goal MTD by driving with data, motivating team, decision making and Collaborations with other managers
Certification
Forklift Certification
Personal Information
Authorized To Work: US
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Assistant Operations Manager
Clear
09.2016 - Current
Towing operator
Armada Towing
04.2016 - 09.2016
Machine operator
Staples printing solution
07.2014 - 02.2016
Supervisor
GameStop
06.2011 - 10.2013
School Bus Monitor
Dallas County Schools
10.2009 - 05.2010
High school diploma - Basic
De Soto High School
Forklift Certification
Trade school - Information Technology
Careerstep
College - Engineering
Cedar Valley College
Similar Profiles
TAINA CRUZTAINA CRUZ
Sales and Service Representative at CLEARSales and Service Representative at CLEAR
Hamed FoladiHamed Foladi
Sales Ambassador at ClearSales Ambassador at Clear
London PhillipsLondon Phillips
Service & Sales Ambassador at CLEARService & Sales Ambassador at CLEAR