LANCE O'DELL
Roswell,NM
Summary
Dynamic team player with a proven track record at New Mexico Military Institute, excelling in customer service and cart maintenance. Demonstrated leadership and problem-solving abilities, enhancing team performance and ensuring operational excellence. Skilled in inventory management and fostering positive relationships, significantly contributing to seamless event coordination and patron satisfaction. Successfully coordinated cart maintenance and ensured seamless experience for players. Demonstrated strong organizational skills and effective communication in team and advisory settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cart Staff Member
New Mexico Military Institute
07.2021 - Current
- Participated in regular team meetings to discuss updates, resolve issues and share best practices for continued improvement.
- Provided excellent customer service in handling inquiries, concerns, or special requests.
- Supported tournament preparations through set-up assistance, and coordination of golf carts..
- Ensured the safety of patrons by performing regular maintenance checks on all golf carts.
- Assisted in event coordination, ensuring smooth execution and positive experiences for participants.
- Developed strong working relationships with colleagues from various departments, fostering a positive team dynamic and promoting cross-functional collaboration.
- Assisted in training new staff members on proper golf cart operation techniques, safety protocols, and departmental standards of service excellence.
- Facilitated seamless communication between staff members, pro shop, and other departments for optimal operations.
- Built and established positive relationships with patrons, team members and supervisors.
- Participated in routine maintenance tasks, prolonging the lifespan of carts and reducing repair costs.
- Effectively balanced priorities while managing multiple tasks simultaneously under time constraints, optimizing productivity levels without compromising on quality of work.
Education
High School Diploma -
Goddard High
Roswell, NM05-2023
Skills
- Excellent customer service
- Leadership skills
- Reliability and punctuality
- Cart maintenance
- Problem-solving abilities
- Flexibility
- Reliability
- Supervisory skills
- Computer Literacy
- Inventory Management
- Store maintenance
- Verbal and written communication
Certification
- Yamaha mechanic certified
Timeline
Cart Staff Member
New Mexico Military Institute
07.2021 - Current
High School Diploma -
Goddard High
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