Overview
24
24
years of professional experience
Work History
Bartender, Server, Wine Sales, and Service
Turtle Creek Vineyards, Club Charles, Terry Black’s Barbecue
01.2020 - 01.2024
Manager Opening/Closing
Austin Airport South Terminal
12.2018 - 02.2020
- Cash counts, deposit slips, interviewing, training and write-ups, addressing customer issues
On-Site Coordinator
Corestaff Services
05.2016 - 06.2018
- Management and HR
- 400+ contracted employees
- Data tracking, collection, and reports in a heavy manufacturing environment
Identity Theft Restoration Specialist
CSID
05.2008 - 06.2010
- Case Management in a call center environment tasked with returning clients name to good standing post identity theft event
Claim management
IMS Claims Services Inc.
02.2005 - 08.2016
- Report generation for hundreds of simultaneous claims on a timetable
- Contact, coordination, damage estimation and payment recommendation
Technical Client Support
Digital Motorworks, Inc.
05.2003 - 09.2004
- Cars.com team responsible for monitoring and solving any network issues regarding nightly upload of data in a call center tech environment
Teacher/Counselor
The Burke Foundation
03.2001 - 04.2003
- Residential Treatment Center
- 16-hour shift including meal prep, medication administration, work projects and recreation
- Daily reports
Customer Service
AT&T Wireless
04.2000 - 02.2001
- In a call center environment assisting customers with billing issues, questions, and plan changes
- High volume 300+ calls a day on average
Timeline
Bartender, Server, Wine Sales, and Service - Turtle Creek Vineyards, Club Charles, Terry Black’s Barbecue
01.2020 - 01.2024
Manager Opening/Closing - Austin Airport South Terminal
12.2018 - 02.2020
On-Site Coordinator - Corestaff Services
05.2016 - 06.2018
Identity Theft Restoration Specialist - CSID
05.2008 - 06.2010
Claim management - IMS Claims Services Inc.
02.2005 - 08.2016
Technical Client Support - Digital Motorworks, Inc.
05.2003 - 09.2004
Teacher/Counselor - The Burke Foundation
03.2001 - 04.2003
Customer Service - AT&T Wireless
04.2000 - 02.2001
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