CHRISTINE CURRAN
Mocksville,NC
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
12
12
years of professional experience
Work History
Server, Bartender, Events, Sales, Wine Educator
Childress Vineyards
1000 Childress Vineyards Rd, Lexington, NC 27295
11.2021 - Current
- Extensive wine knowledge expertise.
- Events: Weddings, Private/Local Events.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customer, Wine Club Memberships. Reserve/Signature wine.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Creating wine drinks for specials.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
Server
Havana's Restaurant
1 N Lake Park Blvd, Carolina Beach, NC 28428
06.2019 - 01.2020
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Bongo's Cuban Cafe Disney Springs
1498 Buena Vista Dr, Orlando, FL 32830
02.2017 - 09.2018
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed performance procedures with Walt Disney World guidelines and Disney dinning plans. Disney College.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Server
Seminole Hard Rock Hotel & Casino - Hollywood, FL
1 Seminole Way, Hollywood, FL 33314
01.2012 - 08.2015
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
No Degree - Health & Life Insurance
Gold Coast Schools
5600 Hiatus Rd, Tamarac, FL 3332107.2007
High School Diploma -
Charles W Flanagan High School
Pembroke Pines, FL06.2007
Skills
- Upselling
- Wine pairing knowledge
- Exceptional customer service
- Sales Techniques
- Foreign language proficiency
- Food and Beverage Service
- Staff Training
- High Energy and Stamina
- Front-of-house display creation
- Strong Work Ethic
Languages
Spanish
Limited Working
Timeline
Server, Bartender, Events, Sales, Wine Educator
Childress Vineyards
11.2021 - Current
Server
Havana's Restaurant
06.2019 - 01.2020
Server
Bongo's Cuban Cafe Disney Springs
02.2017 - 09.2018
Server
Seminole Hard Rock Hotel & Casino - Hollywood, FL
01.2012 - 08.2015
No Degree - Health & Life Insurance
Gold Coast Schools
High School Diploma -
Charles W Flanagan High School