Lance R.Urgent Jr
Atlanta,GA
Summary
Dependable professional with extensive experience in hospitality, customer service, security operations, kitchen management, and team leadership. Strong commitment to operational standards enhances guest satisfaction through tailored workflows. Proven ability to train staff in maintaining high service and compliance standards.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Cook
Piedmont Healthcare
Fayetteville, GA
02.2025 - 02.2026
- Prepared meals according to customer dietary requests, contributing to guest satisfaction
- Ensured cooked food was at correct temperature according to compliance guidelines, maintaining food safety standards
- Set prep station to streamline workflow, facilitating timely meal service
- Washed, peeled, and prepared ingredients for commercial kitchen, enhancing meal prep efficiency
Leader in Development
Omni Hotels
Atlanta, GA
08.2022 - 01.2025
- Trained and validated new staff according to company standards, enhancing onboarding process
- Practiced correct food handling and storage procedures according to company and state regulations, reducing risk of violations
- Handled food products to ensure compliance with safety and quality standards., stored, and rotated products to ensure food safety and reduce waste
- Performed opening & closing duties for the kitchen, ensuring smooth daily operations
- Reported equipment issues to management to maintain workplace safety. unsafe working conditions and equipment needs to management, promoting a safe work environment
Banquet/Line/Production Cook
Omni Hotels and Resorts
Atlanta, GA
07.2021 - 01.2025
- Prepared meals based on customer dietary requests to guarantee guest satisfaction
- Ensured cooked food was at correct temperature according to compliance guidelines, maintaining food safety standards
- Set up prep station to optimize workflow and ensure timely meal service
- Washed, peeled, and prepared ingredients to enhance efficiency in meal prep
Loss Prevention Supervisor
Omni Hotels
Atlanta, GA
05.2019 - 07.2021
- Oversaw team of up to 6 security officers, managing scheduling and performance evaluations to streamline operations
- Monitored and evaluated unit performance on key security issues, implementing corrective action programs to address incidents
- Drafted security operating procedures and training materials for human resources, improving team preparedness for security challenges
Supervisor
SP Plus Transportation
Atlanta, GA
09.2016 - 08.2019
- Coordinated activities of workers assisting guests with parking automobiles in lot or garage, enhancing guest experience
- Performed maintenance and repair of parking equipment and conducted general maintenance tasks to ensure operational reliability
- Compiled daily collection report and bank deposit, ensuring accurate financial records
Loss Prevention Officer
Omni Hotels
Atlanta, GA
02.2018 - 04.2019
- Monitored facility areas from central location via CCTV feeds, ensuring comprehensive surveillance of critical zones
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations, minimizing risk
- Compiled written logs and incident reports at end of each shift for distribution, maintaining accurate documentation of incidents
Sales Associate
Fast Fix Jewelry & Watch Repairs
Atlanta, GA
06.2015 - 01.2017
- Recommended and helped locate merchandise based on customer needs, driving sales growth
- Described merchandise and explained use, operation, and care to customers, improving customer satisfaction
- Maintained up-to-date knowledge of sales, promotions, payment policies, and security practices to provide reliable information
Security Officer/Console Operator
Walden Security
Atlanta, GA
10.2013 - 07.2015
- Monitored and authorized entry and exit of employees and visitors to prevent theft and uphold security of premises
- Documented daily activities and irregularities including equipment damage, theft, unauthorized presence, or unusual occurrences, ensuring precise incident records
- Handled telephone inquiries and messages during non-business hours, ensuring seamless communication and support for ongoing operations
Event Staff
Contemporary Services Corporation
Atlanta, GA
06.2011 - 06.2014
- Verified patron credentials for access control, permitting only authorized persons into press box, ensuring controlled access
- Operated detecting devices to screen individuals and prevent prohibited articles from entering restricted areas, enhancing event security
- Patrolled premises to detect signs of intrusion and secure doors, windows, and gates, safeguarding property
Security Officer/Console Operator
Allied Barton Security Services
Atlanta, GA
03.2012 - 10.2013
- Controlled entrance and exit of employees, visitors, and others to prevent theft and ensure security of premises
- Responded to alarms and investigated disturbances, facilitating prompt resolution of security issues
- Documented daily activities and irregularities, including equipment damage, theft, unauthorized persons, or unusual occurrences, to enhance incident tracking
Sales/Customer Service Rep
Verizon Wireless
Atlanta, GA
11.2010 - 04.2011
- Recommended and located merchandise based on customer needs, improving customer satisfaction
- Described merchandise and explained use, operation, and care, enhancing customer product understanding
- Maintained knowledge of sales, payment, exchange policies, and security practices to ensure accurate service
Education
Some College (No Degree) - Music Production And Audio For Media
Atlanta Institute of Music And Media
Atlanta, GA04-2028
High School Diploma - Business
Henry W. Grady High School
Atlanta, GA05-2005
Skills
- Food safety and cooking
- Kitchen management
- Catering and food service
- Inventory control
- Team leadership
- Employee evaluation and conflict resolution
- Loss prevention and security operations
- Cash handling and organization
- Customer service and communication
- Microsoft Office proficiency
- Team collaboration
Certification
CPR & First Aid, June 2019 to May 2022, Trained to respond to breathing and cardiac emergencies., Certified to provide care for victims of sudden cardiac arrest through the safe use of an automated external defibrillator (AED), Trained to provide immediate care for a suddenly ill or injured person until more advanced medical care arrives to take over.
Additional Information
Authorized to work in the US for any employer
Timeline
Cook
Piedmont Healthcare
02.2025 - 02.2026
Leader in Development
Omni Hotels
08.2022 - 01.2025
Banquet/Line/Production Cook
Omni Hotels and Resorts
07.2021 - 01.2025
Loss Prevention Supervisor
Omni Hotels
05.2019 - 07.2021
Loss Prevention Officer
Omni Hotels
02.2018 - 04.2019
Supervisor
SP Plus Transportation
09.2016 - 08.2019
Sales Associate
Fast Fix Jewelry & Watch Repairs
06.2015 - 01.2017
Security Officer/Console Operator
Walden Security
10.2013 - 07.2015
Security Officer/Console Operator
Allied Barton Security Services
03.2012 - 10.2013
Event Staff
Contemporary Services Corporation
06.2011 - 06.2014
Sales/Customer Service Rep
Verizon Wireless
11.2010 - 04.2011
Some College (No Degree) - Music Production And Audio For Media
Atlanta Institute of Music And Media
High School Diploma - Business
Henry W. Grady High School