Lance De Jesus
Haslet
Summary
Driven Leasing Agent known for productive and efficient task completion. Excel in communication, negotiation, and customer service, ensuring smooth leasing processes. Possess strong organizational skills, adept at multitasking and managing time effectively. Thrive using interpersonal skills to connect with clients, solve problems quickly, and maintain positive relationships.
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
Work History
Leasing Agent
ABC Residential Communities
Louisville
05.2023 - 09.2025
- Assisted prospective tenants with property tours and leasing information.
- Managed lease agreements and ensured compliance with company policies.
- Maintained accurate records of tenant applications and lease renewals.
- Developed strong relationships with tenants to enhance community satisfaction.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Processed applications by conducting background checks and verifying references.
- Inspected vacant units and ensured they were ready for showings.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Performed administrative duties such as filing paperwork and updating databases.
- Escalated critical issues to property manager to deliver immediate resolution.
Leasing Consultant
Sun Topp Commons
Louisville
02.2021 - 05.2023
- Conducted property tours for prospective tenants to showcase available units.
- Assisted applicants in completing leasing documents and rental applications.
- Managed tenant inquiries and resolved issues promptly and professionally.
- Coordinated move-in and move-out procedures to ensure smooth transitions.
- Provided exceptional customer service to enhance tenant satisfaction and retention.
- Educated residents on community policies, amenities, and services available at the property.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Conducted background checks on applicants.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Received rent payments and tracked transactions in accounting software.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
Leasing Specialist
Metro Living Properties
Louisville
09.2018 - 02.2021
- Managed tenant inquiries and provided property information to prospective renters.
- Coordinated lease agreements and ensured compliance with company policies.
- Conducted property showings and highlighted key features to potential tenants.
- Received, checked and processed applications for new leases.
- Kept records of correspondence with residents and tenants.
- Explained policies and procedures to tenants and enforced rules.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Handled security deposit refunds.
- Wrote and filed reports each day on current leasing activities.
- Escalated critical issues to property manager to promote immediate resolution.
- Checked common areas regularly to keep neat, clean and free of debris.
- Updated website content regularly regarding availability of units and pricing information.
- Scheduled tours so interested parties could view available units and see facilities.
Leasing Specialist
River Walk Townhomes
Louisville
08.2015 - 09.2018
- Managed tenant inquiries and provided property information to prospective renters.
- Coordinated lease agreements and ensured compliance with company policies.
- Conducted property showings and highlighted key features to potential tenants.
- Prepared and submitted daily, weekly, and monthly and reports by deadlines.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Managed and oversaw operations, maintenance and administration of properties.
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
- Scheduled tours so interested parties could view available units and see facilities.
Education
North Hardin High School
Radcliff, KYSkills
- Tenant screening
- Property management
- Lease compliance
- Conflict resolution
- Administrative organization
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Building rapport
- Property tours and inspections
- Background checks
- Administrative support
- CRM software
- Application processing
- Record keeping
- Telephone and email etiquette
Languages
Spanish
Professional
Timeline
Leasing Agent
ABC Residential Communities
05.2023 - 09.2025
Leasing Consultant
Sun Topp Commons
02.2021 - 05.2023
Leasing Specialist
Metro Living Properties
09.2018 - 02.2021
Leasing Specialist
River Walk Townhomes
08.2015 - 09.2018
North Hardin High School