Lance Wallace
Mesa,AZ
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Account Manager
Empire Southwest
Mesa, AZ
11.2011 - 10.2022
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Maintained accurate records of all customer interactions in the CRM system.
Rental Sales Agent
Empire Cat
Mesa, AZ
05.2005 - 11.2011
- Explained rental policies to customers and answered questions about contracts and agreements.
- Answered inquiries from potential customers regarding availability of different types of vehicles, prices, and other related information.
- Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
- Attended training sessions regularly to stay up-to-date on new products, services, company policies and procedures..
- Employed sales techniques to boost sales and services.
Rental Sales Agent
Sunstate
Phoenix, AZ
09.2000 - 08.2005
- Researched potential clients, identified decision makers and developed relationships with them.
- Conducted market research to identify new opportunities and develop target customer profiles.
Education
Overall Review On All Cat Equipment
Caterpillar University
Mesa, AZ07-2016
Some College (No Degree) - Business
University Ak
Anchorage, AKSkills
- Account Management
- Sales Development
- Team Training
- Campaign execution
- Vendor Relations
- Lead Generation
- Revenue Generation
Certification
Ca
Timeline
Account Manager
Empire Southwest
11.2011 - 10.2022
Rental Sales Agent
Empire Cat
05.2005 - 11.2011
Rental Sales Agent
Sunstate
09.2000 - 08.2005
Overall Review On All Cat Equipment
Caterpillar University
Some College (No Degree) - Business
University Ak
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