Lance Warren
Huntington National Bank
Anaheim,CA
5
years of professional experience
Banking Customer Service Specialist delivering account support, complaint handling, and accurate service for retail banking customers. Applies banking regulations, transaction accuracy, and practical problem solving to protect customer trust and keep work moving. Comfortable balancing service speed with the precision needed in regulated financial settings.
Work History
CSC Colleague Resource Center - Retail
1 Year 5 Months- Cultivated effective teamwork in fast-paced environments for operational success.
- Demonstrated self-motivation and accountability in all assigned tasks.
- Adapted quickly to changing situations, ensuring seamless workflow.
- Communicated effectively, both verbally and in writing, enhancing team collaboration.
- Exhibited respect and friendliness while providing assistance to team members.
- Streamlined day-to-day operations by working efficiently with colleagues.
- Handled customer questions with professionalism while maintaining a calm, helpful tone in fast-paced interactions.
- Escalated complex account issues to the appropriate team with clear notes and accurate context.
- Maintained accurate account maintenance records while supporting routine banking inquiries.
- Followed established service procedures to support consistent customer experiences across daily interactions.
CSC Colleague Resource Center - Service
7 Months- Maintained schedule adherence during night, weekend, and holiday shifts while adapting to changing coverage needs.
- Collaborated with teammates to provide dependable support and guidance across the service center.
- Managed time effectively to complete assigned tasks within deadlines and maintain steady service flow.
- Adapted quickly to new concepts and procedures while supporting consistent service quality.
Customer Experience Banker
2 Years 2 Months- Maintained account accuracy and followed banking regulations to support secure, reliable customer service.
- Delivered tailored banking solutions and used problem-solving to help clients navigate available products.
- Trained junior staff on operational procedures and fostered a collaborative, team-oriented environment.
- Facilitated account setup and closure while using clear interpersonal communication to improve service experiences.
- Upheld strict banking regulations and adapted quickly to changing client needs in a high-trust environment.
Front End Team Lead
1 Month- Strengthened front-end workflows through cross-functional collaboration to support faster service and a better customer experience.
- Led a collaborative team environment for customer service reps, reinforcing accountability and consistent service standards.
- Coached staff on handling complex interactions, improving confidence and day-to-day support quality.
- Maintained customer loyalty by addressing concerns promptly and keeping service interactions professional.
- Supported team coordination and schedule adherence while adapting to changing front-end demands in a busy store.
Education
High School Diploma
Skills
Clear interpersonal communication
Problem-solving
Critical thinking
Engaged listening
Flexible and adaptable
Cash handling
Transaction processing
Account maintenance
Escalation handling
Team leadership
Schedule adherence
Quality assurance monitoring
Call center metrics
Stop payment processing
Wire transfer processing
Deposit processing
Check processing
Branch closing procedures
Branch opening procedures
Teller cash drawer management
Cash drawer balancing
Timeline
CSC Colleague Resource Center - Retail
Huntington National Bank
2024.11 - 2026.04Read More
CSC Colleague Resource Center - Service
Huntington National Bank
2024.04 - 2024.11Read More
Customer Experience Banker
Huntington National Bank
2022.02 - 2024.04Read More
Front End Team Lead
Walmart
2021.09 - 2021.10Read More
Davis Public Schools
High School Diploma
Read More