Lance Wick
North Ridgeville,OH
Summary
Proven track record in customer service optimization and inventory management, honed across roles at Toyota Of Bedford and other notable companies. Excelled in fostering client relationships, enhancing sales, and streamlining operations, achieving efficiency improvements. Pursues opportunities to learn new skills that contribute to group and individual growth. Demonstrates a detail-oriented mindset and technical understanding, ensuring high standards of service and operational excellence.
Overview
13
13
years of professional experience
Work History
Service Advisor
Toyota Of Bedford
08.2024 - 10.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Parts Specialist
Toyota Of Bedford
05.2023 - 08.2024
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
Handyman
Handyman Wick LLC
04.2021 - 03.2023
- Assembled and installed new furniture for client's living room to improve comfort and and functionality.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Executed tasks within time and budget constraints.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Rewired and replaced faulty electrical components in equipment.
Parts Specialist
Premier Toyota
01.2019 - 04.2021
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Tracked parts use and charged items to customer accounts for billing.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Assisted customers in finding appropriate parts promptly.
- Adhered to company guidelines for performance and compliance.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
Handyman Assistant
SS Handyman
12.2014 - 10.2018
- Answered customer questions and helped resolve various concerns.
- Assisting business owner in home and business repairs.
- Repairing and replacing light fixtures, ceiling fans, switches & outlets
- Repairing and replacing faucets, toilets, garbage disposals
- Interior and exterior painting, minor drywall repair
- Pressure washing, fence and deck repair
Brewery Delivery Assistant
Saddlebock Brewery
11.2013 - 02.2014
- Worked as a brewery liaison to pursue new sales, keg line maintenance, advise on restructuring of display to increase current sales
- Documented mileage, deliveries, pickups, customer issues and damages.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Autobody Repair Technician
Moore’s Automotive
06.2011 - 12.2011
- Perform painting, structural repair, and collision damages and a privately owned automotive shop
Education
Associate Of Applied Science - Engineering Technology
Greenville Technical College
Greenville, SC12.2018
Certificate - Autobody Repair
Greenville Technical College
Greenville, SC06.2011
Skills
- Customer Service Optimization
- Efficient Sales Transactions
- Administrative Support
- Suggestive Selling
- Problem-Solving
- Inventory Auditing
- Inventory Management
- Detail-oriented mindset
- Technical understanding
- Meeting facilitation
Timeline
Service Advisor
Toyota Of Bedford
08.2024 - 10.2024
Parts Specialist
Toyota Of Bedford
05.2023 - 08.2024
Handyman
Handyman Wick LLC
04.2021 - 03.2023
Parts Specialist
Premier Toyota
01.2019 - 04.2021
Handyman Assistant
SS Handyman
12.2014 - 10.2018
Brewery Delivery Assistant
Saddlebock Brewery
11.2013 - 02.2014
Autobody Repair Technician
Moore’s Automotive
06.2011 - 12.2011
Associate Of Applied Science - Engineering Technology
Greenville Technical College
Certificate - Autobody Repair
Greenville Technical College
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