LANDAYLE JONES
Summary
Pharmacy Technician with over a decade of expertise in healthcare environments, seeking a career in clinical research. Excelling in customer service, and data management. Demonstrates leadership. Committed to advancing pharmacy operations by maintaining strong professional relationships and enhancing patient care quality.
Overview
17
17
years of professional experience
Work History
Clinical Pharmacy Technician
Veterans Health Administration
10.2020 - 10.2024
- Company Overview: Clinical Contact Center (remote)
- Manage patient data for improved workflow and compliance
- Train interns on procedures, ensuring safety and standards
- Resolve customer issues, boosting satisfaction and service
- Evaluate pharmacy operations, ensuring regulatory adherence
- Streamline operations through data-driven workflow optimization, while maintaining strict compliance with healthcare regulations and safety protocols
- Lead quality assurance initiatives to enhance medication safety practices, resulting in improved patient outcomes
- Monitor inventory management systems and maintain precise documentation for controlled substances, enhancing regulatory compliance and efficiency
- Accurately identifies patient demographic
- Properly escalate claims for further Pharmacist review and utilize VISTA, CPRS efficiently
- Utilize CMOP for drug identification and communicate effectively regarding medication tracking or shipment status
- Triages calls to proper department when needed
- Clinical Contact Center (remote)
Cystic Fibrosis Pharmacy Technician
UF College of Pharmacy
01.2020 - 10.2020
- Company Overview: CF Foundation
- Provide copay aid for low-income patients, enhancing access to CF treatments
- Streamline medical referrals, boosting efficiency in pharmacy operations
- Manage medication inventory, ensuring accurate and timely availability
- Create training materials, fostering team development and collaboration
- Optimized intake referral workflows and enhanced medication inventory management processes to ensure continuous patient care delivery
- Implemented patient assistance programs and streamlined referral systems, reducing medication access barriers and improving workflow efficiency
- Coordinated with healthcare providers to facilitate seamless medication access, improving patient care continuity and treatment adherence
- Introduced to Clinical Research Trials, Good Clinical Practice Principles and IRB protocol
- CF Foundation
Inpatient Pharmacy Technician
Shands Hospital
02.2017 - 12.2019
- Facilitate effective communication amongst healthcare professionals
- Generates and monitors data reports with precision, ensuring accuracy and reliability
- Adapts to change, and maintains seamless operations in a dynamic environment
- Enhanced medication delivery through precise med prep, inventory management, and swift response to urgent medication requests
- Introduced to sterile IV and USP797 compounding methods
- Utilizes Pyxis and Omnicell for medication countbacks, dispensing and delivery
Senior Pharmacy Technician
Walgreens Co.
03.2008 - 05.2016
- Accurately fills medication while affixing correct label on dram vial
- Train and direct team members, enhancing service quality and operational effectiveness
- Mange inventory and schedule, ensuring optimal resource allocation and timely service
- Resolve third-party insurance claims while accurately utilizing DUR codes for Prior Auth rejects
- Ability to type, operate a cash register, answer telephone calls, send faxes, count cash and provide change accurately while delivering quality and comfortable customer service
- Introduced to non-sterile oral compounding and reconstitute mix
- Utilized local resource and software knowledge to achieve measurable improvements and quality standards
- Utilize Mckesson for accurate drug identification, medication lot/bottle size and manufacturer status changes
- Ability to walk, stand, bend and reach
Education
Clinical Research Coordinator (CCRPS) -
02.2025
Bachelor of Arts -
Santa Fe College
01.2022
Associate of Arts -
Santa Fe College
01.2010
Skills
- Patient Care
- Inventory Management
- Data Analysis
- Training
- Customer Service
- Documentation
- Leadership
- Patient privacy protection
- Prescription verification
Timeline
Clinical Pharmacy Technician
Veterans Health Administration
10.2020 - 10.2024
Cystic Fibrosis Pharmacy Technician
UF College of Pharmacy
01.2020 - 10.2020
Inpatient Pharmacy Technician
Shands Hospital
02.2017 - 12.2019
Senior Pharmacy Technician
Walgreens Co.
03.2008 - 05.2016
Clinical Research Coordinator (CCRPS) -
Bachelor of Arts -
Santa Fe College
Associate of Arts -
Santa Fe College