Landen Meek
Hammond,LA
Summary
Dynamic Shift Manager at Chick-fil-A. Skilled in employee training and problem-solving, I foster a positive work environment while ensuring compliance with safety standards. Recognized for effectively managing escalated customer issues and mentoring staff to achieve operational excellence. Grand opening trainer. Travel to train and open new restaurants. Business hungry while a humble leader.
Overview
3
3
years of professional experience
Work History
Shift Manager
Chick-fil-A
Hammond, LA
01.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
Loranger High School
Loranger, LA05.2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Quality assurance
- Staff training and onboarding
- Staff development
- Payment processing
- Documentation and reporting
- Safety compliance
- Schedule management
- Flexible schedule
- Performance reviewing
- Team building
- Shift leadership
- Customer service
- Problem-solving
- Active listening
- Critical thinking
- Production management
- Performance monitoring
- Hiring and training
- Performance improvement
- Continuous improvement
- Performance reporting
Timeline
Shift Manager
Chick-fil-A
01.2022 - Current
Loranger High School