Summary
Overview
Work History
Education
Skills
Timeline
Generic

Landen Sheldrake

Medford

Summary

Dynamic professional with a strong background in customer service, recognized for enhancing customer relations and loyalty. Proven ability in complaint resolution and training new staff, coupled with expertise in operating machinery as a Stone Restoration Technician. Committed to maintaining high standards and ensuring client satisfaction through effective problem-solving. Looking to start a long term career with room to grow with the company

Overview

5
5
years of professional experience

Work History

Cashier

Walmart
07.2024 - Current
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility at key times
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Stone Restoration Technician

Clear Shine - Natural Stone Restoration
08.2020 - 01.2021
  • Maintained a safe work environment by adhering to all safety guidelines and protocols during restoration projects.
  • Lifted and shouldered heavy objects and worked long hours
  • Ensured proper documentation of each project''s progress, including photographs and detailed reports
  • Operated vehicles, machinery and hand tools to accomplish diverse objectives.
  • Proactively addressed client concerns throughout the restoration process, ensuring their needs were met and resulting in high levels of customer satisfaction.

Education

Penn Foster
Scranton, PA
05-2022

Skills

  • Customer service excellence
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Dependability and reliability
  • Professionalism and courtesy
  • Decision making aptitude
  • Training and onboarding
  • Complaint resolution
  • Problem-solving

Timeline

Cashier

Walmart
07.2024 - Current

Stone Restoration Technician

Clear Shine - Natural Stone Restoration
08.2020 - 01.2021

Penn Foster

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