Summary
Overview
Work History
Education
Skills
Timeline
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Lander Cook

North Bend,WA

Summary

High-performing sales and operations professional with 5+ years of experience driving revenue growth, building client relationships, and leading teams in fast-paced hospitality and retail environments. Skilled in consultative selling, KPI tracking, inventory optimization, and cross-functional collaboration. Recognized for delivering exceptional client experiences while exceeding performance targets.

Overview

6
6
years of professional experience

Work History

Senior Sales Concierge (Operations Support)

Moonrise Spa at Snoqualmie Casino & Hotel
01.2025 - Current
  • Drive revenue growth through consultative selling across 125+ spa services and retail offerings.
  • Maintain 98% guest satisfaction by delivering personalized luxury service aligned with Forbes standards.
  • Identify upsell and cross-sell opportunities to increase per-guest spend.
  • Support retail inventory strategy and promotional initiatives to maximize sales performance.
  • Collaborate with therapists and leadership to optimize guest flow and operational efficiency.

Supervisor of Sales

Higgins Lake Luxury Estate Rentals
01.2022 - 01.2025
  • Led cross-functional teams and vendors to execute high-volume seasonal bookings.
  • Forecasted demand contributing to a 38% increase in bookings.
  • Developed performance reporting to track ROI and operational output.
  • Managed budgets, vendor negotiations, and cost controls.

Inventory Control Manager

Joann Fabric & Crafts
01.2020 - 01.2022
  • Supervised a team of 15 to meet operational KPIs and process 1,000+ products weekly.
  • Reduced inventory discrepancies by 15% through auditing and process optimization.
  • Partnered with leadership to improve product visibility and sales performance.

Education

B.A. - Communications

Arizona State University
01-2022

Skills

  • Consultative Selling & Revenue Growth
  • Client Relationship Management
  • KPI Tracking & Performance Metrics
  • Inventory Control & Forecasting
  • Cross-Department Collaboration
  • Process Improvement (PDCA)
  • Adobe Creative Suite & Canva
  • MS Office (Excel, Word, PowerPoint)
  • Data Analysis & Reporting
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving

Timeline

Senior Sales Concierge (Operations Support)

Moonrise Spa at Snoqualmie Casino & Hotel
01.2025 - Current

Supervisor of Sales

Higgins Lake Luxury Estate Rentals
01.2022 - 01.2025

Inventory Control Manager

Joann Fabric & Crafts
01.2020 - 01.2022

B.A. - Communications

Arizona State University