Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Landon Carroll

Jackson,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Known for exceeding expectations and becoming a better version of myself. Graduated recently with MS in Healthcare Administration, actively seeking a role within the healthcare environment to better myself while taking on more responsibility.

Overview

2
2
years of professional experience

Work History

Field Service Technician

Adena Health
Chillicothe, OH
02.2023 - Current
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Trained customers on equipment after installation.
  • Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
  • Communicated with vendors, upper management and peers.
  • Provided technical support to customers over the phone and via email.
  • Installed new components or replaced defective parts to restore functionality.

Service Desk Analyst III

Adena Health
Chillicothe, OH
08.2022 - 02.2023
  • Provided first-level technical support to customers with IT related issues.
  • Identified root cause of incidents and problems and implemented appropriate solutions accordingly.
  • Assisted users with installation of new applications or software updates as needed.
  • Provided remote assistance to customers when required via phone or remote desktop tools.

Service Desk Analyst I

Adena Health
Chillicothe, OH
09.2021 - 08.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

Master of Science - Healthcare Administration

University of Phoenix
Tempe, AZ
10-2023

Skills

  • Customer Service
  • Work Order Management
  • Project Management
  • Customer Training
  • Quality Assurance
  • Accountability and Work Ethic
  • Expert in Microsoft Applications
  • Workflow Management
  • Relationship Building
  • Data Collection

Affiliations

  • Basketball Coach
  • Travel Enthusiast

Timeline

Field Service Technician

Adena Health
02.2023 - Current

Service Desk Analyst III

Adena Health
08.2022 - 02.2023

Service Desk Analyst I

Adena Health
09.2021 - 08.2022

Master of Science - Healthcare Administration

University of Phoenix

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Landon Carroll