Landon Castello
717 E Beaver St,OK
Summary
Dynamic General Manager with a proven track record at 10gym, enhancing member retention through strategic operational improvements and effective team leadership. Skilled in P&L management and training, I foster a motivated workforce, driving profitability and elevating service quality. Achieved a significant increase in membership enrollment through targeted marketing initiatives.
Overview
6
6
years of professional experience
Work History
General Manager
10gym
Tulsa, OK
05.2023 - Current
- Led development and implementation of operational strategies to enhance member experience and retention.
- Managed daily operations, ensuring compliance with health and safety regulations across all facilities.
- Oversaw budgeting and financial planning, optimizing resource allocation for maximum profitability.
- Implemented staff training programs to improve service quality and operational efficiency.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Fostered a culture of teamwork and motivation, enhancing employee engagement and productivity.
- Developed marketing strategies that successfully increased membership enrollment by targeting local demographics.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Assistant Manager
Loves Travel Stop
Norman, OK
12.2022 - 12.2023
- Assisted in managing daily operations to ensure efficient service and customer satisfaction.
- Implemented training programs for new employees to enhance team performance and service quality.
- Coordinated inventory management, ensuring stock levels met demand while minimizing waste.
- Oversaw scheduling of staff shifts to optimize workforce efficiency during peak hours.
- Monitored compliance with health and safety regulations, fostering a safe work environment.
- Analyzed customer feedback to identify areas for service enhancement and operational adjustments.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily operations to maintain store cleanliness and organization.
Sales Associate
Mathis Brothers
Oklahoma City, OK
12.2022 - 05.2023
- Assisted customers in selecting furniture, enhancing overall shopping experience.
- Maintained product knowledge to provide accurate information and recommendations.
- Processed sales transactions efficiently, ensuring customer satisfaction with checkout process.
- Collaborated with team members to restock merchandise and maintain store presentation standards.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
District Manager
King Fuels
Houston, TX
01.2020 - 12.2022
- Led district operations to optimize fuel distribution and enhance service delivery.
- Developed training programs for staff to improve customer service and operational efficiency.
- Analyzed sales data to identify trends and implement strategic initiatives for growth.
- Managed inventory levels to ensure product availability while minimizing excess stock.
- Implemented cost-saving measures that improved profitability without compromising quality of service.
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
Education
Randall University
Norman, OKBusiness Management
Central Christian College of Kansas
McPherson, KSHigh School Diploma -
Elgin High School
Elgin, OK05.2017
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Team leadership
- Time management
- Goal setting
- P&L management
- Motivation
Timeline
General Manager
10gym
05.2023 - Current
Assistant Manager
Loves Travel Stop
12.2022 - 12.2023
Sales Associate
Mathis Brothers
12.2022 - 05.2023
District Manager
King Fuels
01.2020 - 12.2022
Randall University
Business Management
Central Christian College of Kansas
High School Diploma -
Elgin High School