Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Landon Chapa

New Braunfels,TX

Summary

Dynamic professional with a strong work ethic and proven conflict resolution skills, honed as a Team Lead at Schlotzsky's Deli. Adept at task delegation and fostering a positive environment, I excel in delivering exceptional service and ensuring team productivity. Committed to maintaining high standards and enhancing customer experiences.

Overview

3
3
years of professional experience

Work History

Tour Guide

Natural Bridge Caverns
San Antonio, TX
05.2023 - 08.2025
  • Maintained a positive attitude and enthusiasm when interacting with guests.
  • Followed safety protocols at all times while guiding guests through display caves.
  • Provided detailed information to tourists about local cave formations, and the history of the area.
  • Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
  • Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.

Team Lead

Schlotzsky's Deli
Spring Branch, TX
01.2024 - 06.2025
  • Monitored team performance against targets, taking corrective action where necessary.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Delegated daily tasks to team members to optimize group productivity.
  • Be proficient with all stations, and provide improvement tips and training.

Youth Ministry Meal Volunteer

St. Joseph Honeycreek
Spring Branch, TX
09.2022 - 08.2023
  • Worked with others to organize meals for 35 to 40 people.
  • Clean and disinfect used appliances after every meal.
  • Helped with prep, set up, and breakdown of community and public events.
  • Collaborated with other volunteers to create a positive work environment.

Sterilization Technician

Strahler Dental Partners
Schertz, TX
05.2022 - 07.2023
  • Transported dirty instruments to the sterilization area for processing.
  • Set up treatment rooms for the next patient procedures.
  • Provided customer service support to patients by escorting them to and from the treatment rooms as needed.
  • Assisted the hygienist with patient charting and routine periodontal charting.
  • Helped dental assistants, doctors, and front desk staff as needed.

Education

Associate of Science - Biochemistry

Texas A&M University
College Station, TX
05-2029

High School Diploma -

Smithson Valley High School
New Braunfels, TX
05.2025

Skills

  • Conflict resolution
  • Reliable and trustworthy
  • Good work ethic
  • Time management
  • Friendly, positive attitude
  • Task delegation

Affiliations

  • Was enrolled in all high school advanced classes
  • Cross country and Track athlete
  • High school/ College band

References

References available upon request.

Timeline

Team Lead

Schlotzsky's Deli
01.2024 - 06.2025

Tour Guide

Natural Bridge Caverns
05.2023 - 08.2025

Youth Ministry Meal Volunteer

St. Joseph Honeycreek
09.2022 - 08.2023

Sterilization Technician

Strahler Dental Partners
05.2022 - 07.2023

Associate of Science - Biochemistry

Texas A&M University

High School Diploma -

Smithson Valley High School

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