Landon Cheatham
Richardson,TX
Summary
Experienced IT Technician with a strong skill set in troubleshooting faulty hardware, installing new assets, and ensuring seamless business operations. Adaptable to fast-paced work environments and evolving employee needs. Proven track record of enhancing technical operations and streamlining technological procedures for optimal efficiency.
Overview
5
5
years of professional experience
Work History
Systems Support Specialist
Town of Flower Mound
11.2024 - Current
- Performed technical support and troubleshooting services to optimize system performance.
- Responded to requests-for-service, generating resolution based on knowledge of technical industry.
- Documented technology-related inquiries and fixes to compile knowledge-base resources.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
IT Technician
North Texas Municipal Water District
03.2023 - 09.2024
- Provided tech support for 900+ employees. I imaged and deployed machines which ranged from laptops, PCs and iPads. I used my research skills using Google, YouTube, and different software sites to develop and maintain a knowledge base for Windows 10/11 and Water District applications. During our cybersecurity event in 2023, I aided in restoring functionality with machines at various locations. One of my strengths was rebuilding trust in the IT Department. I was consistently the highest rated IT Technician in the District. The interactions that I had with our customers and the satisfaction I felt in making sure that each customer received my utmost attention was the highlight of my job.
Business Analyst Intern
Sciens Consulting
11.2022 - 03.2023
- Provided PC Tech Support including managing patch services and troubleshooting. Managed Office 365 products including Word, Excel and PowerPoint for customer support. Provided Digital graphics for Web Design and PowerPoint products. Updated Sciens website using WordPress
Graphic Designer / PC Support Tech
Signarama-Richardson
08.2020 - 02.2022
- Created designs for clients via company software and Adobe products such as Photoshop and Illustrator. Provided Customer support via Ticketing System, Email & Telephone. My work included Design, Production, Media install prep. Provided tech support for computers, printers, and plotters.
Education
Arts Technology
University of Texas at Dallas
Richardson, TX12.2019
Associates of Arts - undefined
Collin College
Plano, TX05.2016
Google UX Design
Coursera
06.2022
Skills
- Customer service
- Technical support
- Hardware installation
- Device installations
- Remote support
- Software deployment
- Hardware configuration
- System configuration
Timeline
Systems Support Specialist
Town of Flower Mound
11.2024 - Current
IT Technician
North Texas Municipal Water District
03.2023 - 09.2024
Business Analyst Intern
Sciens Consulting
11.2022 - 03.2023
Graphic Designer / PC Support Tech
Signarama-Richardson
08.2020 - 02.2022
Associates of Arts - undefined
Collin College
Google UX Design
Coursera
Arts Technology
University of Texas at Dallas
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