SRS
Landon Cloer
Funeral Director
Old Fort,NC
Work Preference
Summary
Devoted Funeral Director with extensive experience in industry and talent for consoling bereaved families. Patiently counsels families, as well as clients exploring pre-need future funeral options.
Managing Funeral Director bringing highly-developed business sense and creative problem-solving skills. Quickly assesses operational needs and develops innovate strategies that successfully increase productivity and efficiency.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Managing Funeral Director position. Ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Managing Funeral Director/Pre Need Specialist
Altmeyer Funeral Homes (Shuler, Forest Lawn, Church Street & Mountain View Locations)
07.2021 - Current
- Liaised between hospitals, physicians, medical examiner's and members of clergy to coordinate final arrangements.
- Assisted clients with pre-arranging funeral services.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
- Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
- Followed all company policies and procedures to deliver quality work.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped families select funeral and burial details from range of available options.
- Collected, arranged, and input information into database system.
- Drafted and published numerous obituaries per week on behalf of families served.
- Arranged transportation between sites for remains, family members, pallbearers and members of clergy.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Picked up deceased at private homes, hospitals and local morgues.
- Communicated with insurance companies to secure death benefits for payment of services.
- Secured and filed burial permits and made funeral arrangements.
- Completed death certificates, burial permits and other legal documents for families.
- Worked with cemeteries to schedule grave opening and closing.
- Arranged clergy, music and other service details for clients.
Funeral Director/Preneed Specialist/Crematory Operator
Beam Funeral Service & Crematory
01.2016 - 07.2021
- Liaised between hospitals, physicians, medical examiner's and members of clergy to coordinate final arrangements.
- Drafted and published several obituaries per week on behalf of families served.
- Arranged transportation between sites for remains, family members, pallbearers and members of clergy.
- Closed and secured caskets and led funeral escorts to churches and/or burial sites.
- Managed timing of floral deliveries for multiple services per day.
- Helped families select funeral and burial details from range of available options.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Picked up deceased at private homes, hospitals and county morgues.
- Communicated with insurance companies to secure death benefits for payment of services.
- Secured and filed burial permits and made funeral arrangements.
- Completed death certificates, burial permits and other legal documents for families.
- Worked with cemeteries to schedule grave opening and closing.
- Arranged clergy, music and other service details for clients.
- Completed documentation related to cremations within anticipated timeframes.
- Delivered respectful and compassionate care to deceased individuals.
- Raked out cremation equipment for accurate transfer and handling of ashes.
- Processed and packaged cremated remains with care.
- Followed safety procedures to protect against exposure to hazardous materials or dust particles.
- Received remains and prepared for cremation using approved methods and chemicals.
- Adjusted controls on crematory equipment, performing minor maintenance as needed.
- Scheduled part-time workers to assist on visitation and services.
- Team Leader (Senior Director)
Funeral Director
Westmoreland Funeral Home
09.2010 - 04.2015
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county medical examiner's and members of clergy to coordinate final arrangements.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Picked up deceased at private homes, hospitals and county morgues.
- Communicated with insurance companies to secure death benefits for payment of services.
- Drafted and published several obituaries per week on behalf of families served.
- Closed and secured caskets and led funeral escorts to churches and/or burial sites.
- Secured and filed burial permits and made funeral arrangements.
- Arranged transportation between sites for remains, family members, pallbearers and members of clergy.
- Completed death certificates, burial permits and other legal documents for families.
- Worked with cemeteries to schedule grave opening and closing.
- Arranged clergy, music and other service details for clients.
- Completed documentation related to cremations within anticipated timeframes.
- Inspected cremation equipment regularly, immediately reporting safety concerns to management.
- Delivered respectful and compassionate care to deceased individuals.
- Raked out cremation equipment for accurate transfer and handling of ashes.
- Processed and packaged cremated remains with care.
- Followed safety procedures to protect against exposure to hazardous materials or dust particles.
- Exhibited tact, sympathy and respect to crematory visitors and grieving individuals.
- Received remains and prepared for cremation using approved methods and chemicals.
- Adjusted controls on crematory equipment, performing minor maintenance as needed.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Associate of Science -
Gupton-Jones College of Funeral Service
Decatur (Atlanta), Georgia02-2008
High School Diploma -
McDowell High
Marion, North Carolina06-1995
Skills
- Funeral service coordination
- Crematory upkeep
- Detailed life tribute writing
- Cremation services
- Mortuary operations
- Sales
- Knowledge of SRS, Passare and TMS
- Life insurance
- OSHA regulations
- Funeral home services
- Funeral arrangements
- Compassionate communication
- Sales and marketing
- MS word, excel, and outlook
- Valid North Carolina driver's license
- Staff scheduling
Certification
Licensed in North Carolina for Funeral Director
Pre-Need Agent
Crematory Operator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Passare
TMS
Tukios
NCDAVE
Accomplishments
- Supervised team of several staff members.
Timeline
Managing Funeral Director/Pre Need Specialist
Altmeyer Funeral Homes (Shuler, Forest Lawn, Church Street & Mountain View Locations)
07.2021 - Current
Funeral Director/Preneed Specialist/Crematory Operator
Beam Funeral Service & Crematory
01.2016 - 07.2021
Funeral Director
Westmoreland Funeral Home
09.2010 - 04.2015
Associate of Science -
Gupton-Jones College of Funeral Service
High School Diploma -
McDowell High