Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Landon Harris

Springdale,AR

Summary

Ambitious Operations Manager with extensive experience running all roles of a Tier 3 warehouse. I have overseen the hiring process for our newest associate and have assisted in the training of all members of the current staff. I have been the main point of contact for vendors for the past year, as well as signed on our most recent pallet removal vendor. I am highly dedicated to the role and betterment of the DC, and I have always made this role my top priority.

Overview

6
6
years of professional experience

Work History

Assistant Operations Manager

Mattress Firm
Fayetteville, AR
04.2023 - Current
  • Managed inventory levels to ensure product availability and operational effectiveness.
  • Ensured that all operational tasks were completed within established timeframes, including DC audits and Cycle Counts.
  • Completed monthly synergy meetings with Store Manager Tom Beck.
  • Point of contact for vendors as well as lead the sign-on process for new accounts.

Customer Service Representative

Regions Bank
Fayetteville, AR
07.2022 - 03.2023
  • Assisted customers in opening new accounts and completing required paperwork.
  • Balanced cash drawers on a daily basis.
  • Cross-sold additional bank products when applicable to meet customer needs.

Front-End Team Lead

Sam's Club
Fayetteville, AR
01.2020 - 06.2022
  • Managed a team of 20+ sales representatives, providing guidance and support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Facilitated workshops to improve sales techniques and customer engagement skills.

Education

High School Diploma -

Haas Hall Academy
Fayetteville, AR
05-2015

Skills

  • Schedule Reliability
  • Training development
  • Deductive Problem solving
  • Vendor account sign-ons

Accomplishments

  • Renegotiated terms with Muletrain to hold additional haul off trailers for a month before charging the DC a holding fee, thus giving us much more breathing room when approaching max capacity.
  • Restructured our organization for accessories, which has substantially decreased our shrink in this area.
  • Have covered multiple full day shifts back to back during short staffing to keep DC operating at standard capactiy.
  • Oversaw the shutdown of 072006 store and the receiving process of all store stock.

Timeline

Assistant Operations Manager

Mattress Firm
04.2023 - Current

Customer Service Representative

Regions Bank
07.2022 - 03.2023

Front-End Team Lead

Sam's Club
01.2020 - 06.2022

High School Diploma -

Haas Hall Academy
Landon Harris