Landon Hoover
Greenwood,IN
Summary
Proactive and reliable crew trainer with extensive experience in team leadership, employee training, and problem-solving. Recognized for fostering a positive work environment and maintaining high customer satisfaction through effective coaching and multitasking.
Results-driven professional with a strong background in team leadership and compliance in the food service industry. Skilled in training new crew members, implementing operational best practices, and maintaining high standards of cleanliness and organization. Committed to delivering exceptional customer service.
Overview
5
5
years of professional experience
Work History
Crew Trainer
McDonald's
Greenwood, IN
06.2021 - 06.2024
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and quality assurance protocols.
- Assisted in inventory management, including stock rotation and supply ordering.
- Monitored team performance to maintain efficiency during peak hours.
- Implemented best practices for maintaining cleanliness and organization in work areas.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Associate of Science - General Science
Center Grove High School
Greenwood, IN05-2024
Skills
- Customer service
- Employee training
- Team leadership
- Active listening
- Coaching and mentoring
- Workforce management
- Complaint resolution
- Policies and procedures
- Motivational skills
- Problem-solving and decision-making
- Multitasking and organization
- Reliability and punctuality
Timeline
Crew Trainer
McDonald's
06.2021 - 06.2024
Associate of Science - General Science
Center Grove High School