Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Landon Lacy

Paso Robles,CA

Summary

Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.

Overview

4
4
years of professional experience

Work History

Manager

Crumbl Cookies
Paso Robles, CA
06.2024 - Current
  • Reviewed completed tasks to verify consistency, quality, and conformance for HQ.
  • Directed recruitment, hiring, and training of new staff members.
  • Managed weekly budgeting and forecasting, optimizing resource allocation.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assigned work and monitored the performance of employees.
  • Recruited and hired qualified candidates to fill open positions.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Ensured compliance with regulatory requirements and industry standards.
  • Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Crew Member

Pet Department
Paso Robles, CA
06.2021 - 09.2023
  • Deep clean the Groom Room.
  • Helped customers by answering questions and locating merchandise.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Initiated friendly conversations with customers to determine the level of assistance required.
  • Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
  • Stocked and organized inventory to keep store merchandise appealing.
  • Supported other departments within the store when needed during busy periods or shortages in staff.
  • Handled returns and exchanges according to company policies.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Explained information about product quality, value, and style to influence customer buying decisions.
  • Provided excellent customer service by answering questions, resolving problems, and addressing complaints professionally.
  • Placed special orders or called other stores to find desired items.

Line Cook

Ravine Waterpark
Paso Robles, CA
06.2023 - 08.2023
  • Emptying and refilling oil from deep fryers.
  • Set up workstations with needed ingredients, utensils, and cooking equipment.
  • Plated dishes according to restaurant presentation standards before delivering them to customers.
  • Operated various kitchen appliances, such as a blender, oven, grill, or stand mixer.
  • Prepped garnishes to reduce wait times during lunch and dinner rush.
  • Responded quickly to any customer complaints or concerns about their dining experience.

Education

High School Diploma -

Paso Robles Highschool
Paso Robles, CA
06-2024

Skills

  • Customer service
  • Employee training
  • Inventory management
  • Project management
  • Team building
  • Conflict resolution
  • Financial management
  • Excellent communication
  • Shift scheduling
  • Performance evaluations
  • Adaptability and flexibility
  • Team leadership
  • Positive attitude
  • I achieved a score of 134 on an IQ test while maxing out the analytical thinking category

Affiliations

  • Pottery
  • Herpetology
  • Holistic science
  • Hiking
  • Exercising
  • Cooking
  • Watching Documentaries
  • Conversing with cats
  • Gaining new skills

Accomplishments

  • Peer Communication cord - High school
  • Science Cord - High school
  • 1st Place Pottery Competion - High school
  • 1st Place Creative Writing Competition - Highschool
  • Reached manager status within 6 month of employment - Crumbl

References

References available upon request.

Timeline

Manager

Crumbl Cookies
06.2024 - Current

Line Cook

Ravine Waterpark
06.2023 - 08.2023

Crew Member

Pet Department
06.2021 - 09.2023

High School Diploma -

Paso Robles Highschool

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