Landon Mattern
Northglenn,CO
Summary
Dynamic and dedicated professional committed to creating inviting and engaging environments for customers and team members. Detail-oriented and passionate about delivering exceptional customer service and driving sales while upholding brand integrity and quality. Eager to learn new skills and enhance existing ones, contributing to a diverse team that values inclusivity and positivity. Focused on fostering collaborative relationships that elevate customer experiences and team success.
Overview
16
16
years of professional experience
Work History
Universal Banker
BMO Bank of Montreal
10.2023 - 07.2026
- Advised customers on deposit, credit, and lending solutions based on financial needs and product eligibility.
- Opened and maintained personal and business accounts while verifying documentation and meeting compliance requirements.
- Managed branch transactions, including deposits, withdrawals, transfers, and cash balancing with high accuracy.
- Resolved account issues, service concerns, and transaction discrepancies while maintaining professional customer experience.
- Identified referral opportunities for mortgages, investments, and business banking products through needs-based conversations.
- Supported branch operations by processing cash orders, supplies, and daily service tasks efficiently.
- Applied AML, KYC, and security procedures to reduce risk and support regulatory compliance.
Head Flagger
GOLD STAR CONCRETE/KRM
01.2020 - 03.2023
- Managed daily work zone setup, maintenance, and teardown. Organized and assembled traffic control signage to effectively direct work zone traffic, warning laborers and motorists of approaching vehicles to enhance safety.
- Ensured compliance with customer, state, and company standards by consistently monitoring performance and quality.
- Maintained organization and functionality of equipment in trucks to ensure readiness for use.
- Directed traffic flow around active concrete work zones, prioritizing safety for workers and the public.
Furniture Installer
T-MICHAEL INSTALLATION
01.2019 - 01.2020
- Loaded and transported furniture to customers. Assembled and installed furniture according to manufacturer’s manuals. Operating a variety of tools and fitting parts to join the products correctly and accurately, delivering heavy disassembled furniture items from warehouse to stores or customer's location. Relaying information about defective or damaged or installation issues to management. Understanding blueprints.
- Transported and installed various types of furniture products with care during home deliveries.
- Prevented damage or scratches to items during transportation by using protective materials.
Server
HOFFBRAU BAR N GRILL
01.2017 - 01.2019
- Assisted guests in selecting menu items and specials, responded to inquiries about meal preparation, coordinated with kitchen staff for timely order preparation, followed up with guest tables to fulfill additional requests, collected payments and balanced transactions.
- Demonstrated ability to multitask effectively in busy restaurant settings, ensuring high levels of professionalism and courtesy.
- Anticipated and identified guest needs to enhance their dining experience through attentive service.
Specialty Server, Entertainment Manager
CASA BONITA
01.2014 - 01.2015
- Managed entertainment schedules and coordinated guest seating to enhance overall guest experience.
- Adhered to quality expectations and standards to ensure customer satisfaction and safety.
- Demonstrated effective multitasking skills while managing multiple customer requests in a fast-paced environment.
Service Technician
A1 PEST CONTROL
01.2013 - 01.2014
- Applied chemical solutions, gases, and powders to effectively eliminate pests. Set mechanical traps, removed dead rodents, accessed infested locations, cleaned and removed blockages to ensure thorough application, and checked for potential leaks and exposure.
- Engaged customers through effective communication to address inquiries and provide assistance. Setting up and confirming appointments.
- Maintained accurate records of transactions and client interactions for reference.
Cashier/Furniture Sales
OFFICE DEPOT
01.2011 - 01.2013
- Provided cashier assistance, sold products and furniture, stocking, customer service and additional tasks as needed to provide customers with an exceptional shopping experience.
Education
High School Graduate -
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Some College
Skills
- Works well under pressure
- Exceptional interpersonal skills
- Cooperative team player
- Highly responsible and reliable
- Quick learner
- Strong verbal communication
- Microsoft Office Suite, Office 365, Google Platform, Adobe, Built 2 personal gaming PC’s
- Cash handling proficiency
Timeline
Universal Banker
BMO Bank of Montreal
10.2023 - 07.2026
Head Flagger
GOLD STAR CONCRETE/KRM
01.2020 - 03.2023
Furniture Installer
T-MICHAEL INSTALLATION
01.2019 - 01.2020
Server
HOFFBRAU BAR N GRILL
01.2017 - 01.2019
Specialty Server, Entertainment Manager
CASA BONITA
01.2014 - 01.2015
Service Technician
A1 PEST CONTROL
01.2013 - 01.2014
Cashier/Furniture Sales
OFFICE DEPOT
01.2011 - 01.2013
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Some College